iStorageReviews of istorage.com

My rental started in Dec 2020 and my fee was $134/mo. With tax and administrative fees, the bill is $154/mo. The first payment was $179 which was the $154 plus a new rental charge. The next 3 months my bill was $154. On the fifth month, my bill jumped to $177/mo. I went to the office and asked about it and was told that IStorage raises rates every 3-6 months. I will be moving my stuff out as soon as I can finish cleaning out and painting my garage.

We recently discovered our storage unit had been burglarized.  The perps entered through the top of the unit, cut through the flimsy, inadequate wire sheeting, and lifted items up and over the top.  They took their time, rummaged through every sealed box, every box within a box, and dumped every container, bag, etc. recklessly about. They stacked what was originally neatly, carefully stored furniture haphazardly upon other pieces of furniture.  The manager was dismissive when I called, her comment " if you rent with us you have insurance. "  But no offer to cover the deductible. They have security cameras at the entrance doors only, and BTW they couldn't provide any tapes for review. .....NOTHING! Police investigator suggested perps might have a storage unit of their own to hide the stash at night, and return later to then casually remove items at a later time.  The day I cleared out our storage unit, I spoke with two additional renters at this storage facility that had also been burglarized.  This is so violating!  Please consider strongly before storing anything of value here. 4725 Madison Road, Cincinnati, 45227 Lesson learned...... Any storage facility that provides overhead access to view your belongings and to enter brazenly undetected is NOT SECURE.  VERY BAD BUSINESS!!

Extremely Short Version: I want to express my displeasure with iStorage in Valley Park, MO. I have had nothing but issues at this facility, and ultimately, I had no other option but to move my contents to another facility. I had thousands of dollar’s worth of damage to my contents due to the facility's neglect (mold issues, humidity, mice droppings on most of my things, and rodent damage). They charged my bank account for more than my rent payment, and I have been told they cannot give me my money back. Per the facility manager, all they can do is give me credit toward rent. So, if I want my credit towards rent, I will have to move my contents back into their facility. The area manager told me they could credit my bank account. However, it has been over a month, and still no credit. Please do NOT allow iStorage to keep a card on file for automatic rent payments or store any valuable contents at this storage facility. If you do, and you happen to ask the facility manager “what do I do?”, you can take her up on the response she gave to me: "I don't know; you could sue iStorage."

My name is Curtis, and I would like to say to you all, that one of your employees her name is Leslie, She has a wonderful attitude. Her phone etiquette is second to none.Today she helpped me set up my online account, my computer was moving slow and yet she remained calm and helpped me get through it.

Visiting iStorage just to hear their pricing and availability of specific units was a very pleasant experience! I could have visited with Alexis all day! She was incredibly helpful, knowledgeable of her building, resourceful and most important--friendly! AT first, she had no units in the size we needed available. However, within a couple of days she called me to verify that a potential size was now ready and we could come look at it. Her willingness to work with customers and take their needs seriously is a plus. She really went above and beyond to accommodate and assist our family. Thank you, Alexis, in East Montgomery, AL store!

Still waiting on a refund for a unit that was vacated. The local office is saying it is corporate. It has been 23 days with no refund check. When I called today they said they processed the paperwork, but corporate takes 3 to 4 weeks to send out refunds. If I was 3 to 4 weeks late paying there would be late charges and overlocks. Don't plan to use this business in the future.

I've had a unit at the Parkdale I-Storage in Forest Park OH for 18 months and when I had to downsize to a smaller unit, Keli in the office, made the transition a smooth one and while I worked in my unit, many hours over several days, she would drive by just to check on me while I was there alone. I live out of town and have had to reach out to her on more than one occasion and she's always be super friendly and great to work with.

I had been with the storage 5 yrs prior to IStorage taking over. I received a letter in the mail from IStorage and the 1st paragraph was copied over by my mailing address. Red flag #1. They don't review before mailing. Went to pay my 2 storages and one was missing from the online bill pay. Sent 2 emails and 3 weeks later no response. Called in January and the women I spoke to said she would add my 2nd account and took the payment over the phone. It's now end of Feb and 2nd storage still isn't linked so I can pay online. Called again and the gentleman that answered said he would link the account as soon as we hung up. From conversation with both of these people neither of them apologized for not returning my emails nor that I have had to call two months in a row to get my storage added so I can pay the bill online. BUT they sure as heck would change me a late fee if I didn't do my part and pay the bill on time. Where has customer service gone these days? Prior company employees had great customer service and always answered emails timely. These folks act like I'm bothering them when I call. SAD, but might be time to move storages.