Bad
Based on 156 reviews
iTrip1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
iTrip (itrip.net) has 156 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
156 approved reviews, newest moderated first
angela G.
Very nice condo in Orange Beach, AL
Reply from iTripJun 27, 2022
Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay in Orange Beach and hope you come back soon!
cynthia W.
When checking in the lady “Dory” was extremely rude. I have stayed at Kingston Plantation for approximately 10 years and never dealt with ITrips until now. NEVER AGAIN…. The checkout time was conflicting from the app, information given at check in and the information posted on the refrigerator. Our Villa was not available at the check in time of 4pm as it was supposed to be. I would NOT recommend this company!
Reply from iTripJun 13, 2022
This guest asked for an early check in a few days before arrival. Our staff told her someone else was checking out that day and we most likely would not be able to get her in early, but we would text her if it got released early by the cleaners. She then tried to check-in 2:00pm on her arrival date. Our office worker told her it wasn’t ready, and we would contact her if it was released early. She then returned at 4:00pm, and the cleaners weren’t quite done yet. We reminded her that in accordance with her rental agreement check-in could be delayed up to 5:00pm in the busy season. She then became aggressive and verbally abusive to the point we had to ask her and her family to leave the office. The unit was released by the cleaners at 4:05pm. We do the best we can to accommodate each request and provide great service.
Jan L.
Itrip made no mention of a cancellation fee when booking. In fact, it said: Free Cancellation. Then they took 100$ when I canceled (2 months outside their cancellation period.) I have tried multiple times to contact the company but no response. I had to get a third party to collect on my behalf and trip snubbed them too. Itrip represents dishonesty and poor customer service.
Reply from iTripMay 19, 2022
Thank you for your patience. We have reviewed this situation and issued a refund, as this was our mistake. For further assistance, please contact Liann at https://northshore.itrip.co/.
Levi G.
We stayed in gulf shores plantation in dunes #5510 it was so beautiful and peaceful we had a great time and iTrip was a very easy to use site.
Reply from iTripMar 31, 2022
Thank you for your stay with us. We are thrilled you enjoyed it. We appreciate your valuable feedback and look forward to hosting you again soon.
Jesse
DO NOT RECOMMEND. We booked a vacation to 1034 Dolphin Drive in Cape Coral, Florida via iTrip 9/23-9/27. The listing did not inform us that the AC had issues and needed to be kept at 74+ while we slept at night. This is something potential renters should be made aware of before booking a stay. Upon arrival to the property is was 83 degrees in the home. It took he entire night to "cool" down to 74. We did not sleep well at all that night, but we tried to make the best of it. The next morning we went to swim in the pool and found the pool equipment haphazardly placed, and no chlorine in the floating chlorinator. There was no debris collected as a pool normally does when it circulates. The pool service company came to the property twice before we arrived, but did not clean (service note confirms this). We were willing to make the best of it until the owner showed up with a stranger unannounced on our last night. I attempted a refund request through iTrip, and I received a pointed e-mail from the owner instead. DO NOT USE ITRIP.
Reply from iTripDec 2, 2021
We were not aware of these guests contacting us during their stay regarding these alleged issues. To our knowledge, there are not any issues with the AC, and it is a newer AC unit the property owner installed. All travelers are informed via the VRBO/iTrip site before making their booking about the recommended AC/thermostat settings due to Florida being a subtropical climate. The booking agreement is also made available for review before travelers confirm their booking. Regarding pool equipment: The owner’s pool vendor keeps a pool vacuum in the pool, so the vacuum can auto clean the pool floor between weekly service visits. The pool vendor has prescribed weekly tasks for a pool service -- such does not include vacuuming the pool weekly. Pool companies typically vacuum monthly. As regards the chlorine: It's placed in the auto chlorinator, which is attached to the pool pump located on the side of the house. There wouldn't be any chlorine in a floating chlorinator. In addition, we did not know the property owner and his brother, who lives local, went to the home the to his dock to check his boat battery on last evening of their stay until we received an email after check-out demanding a refund. The owner has declined to refund any amount. Had the iTrip team been contacted during the stay, we would have gladly helped resolve any issues, further explain and/or answer any of their questions.
Neal
After checking into our house at 38 North Forrest Beach on Hilton Head Island, managed by iTrip Vacations, who is affiliated with a local company called Low Country Rentals, who in turn lists properties for rent on VRBO, we began discovering a series of issues. The first was the living room television. We got a prompt call back about getting it to work, only later to find if it was turned off everything had to be reloaded which took more than 20 minutes. The only way to get it to come on was to unplug it and plug it back in. Days later, we found that the DVD player could not be connected to it either. Soon, guests began discovering several toilets were backed up and overflowing when used. The office had closed by then. Plungers were not helping with two of the four bedroom toilets. The sink backed up that night because the garbage disposal was broken. We found several electrical outlets that would not hold a plug. One even sparked. The pool appeared to be neglected, especially compared to the one next door where people were able to play in the water. We did not want to be complaining about everything so decided to concentrate on getting the plumbing issues fixed. We texted the next day when the office was open, leaving a message about our biggest concern – the toilets. We received a text back that plumbers rarely came out on Sunday, but they would be in touch Monday, if not. It was noted their inspection report had deemed the plumbing system operating correctly. In the meantime, one toilet upstairs overflowed to the point it flooded the bathroom and leaked a large amount of dirty toilet water through the ceiling into the kitchen. ( You could tell looking at the ceiling this problem had occurred before ). On Monday morning we got a text from the management company ( Low Country Rentals or iTrip Vacations ), saying that Low Tide Plumbing would be at the house between 11:00 and 1:00 PM, so some of us went back to meet them. We never heard from them so sent two texts over several hours back to the management company and did not hear anything back from them until that evening. Finally, we got a text saying Superior Plumbing would be there by 8:15 PM. We scrambled back and a courteous young man did his best to solve the problems using different machines. After indicating he had a lot more to do and had two toilets pulled out with no problems solved, we excused him for the night ( 11:00 PM ). The next day we were notified Low Tide Plumbing would be there just before noon, so once again, we left what we were doing and met with them. The information they were given from the previous plumber some how got mixed up so it’s a good thing we were there to show them what had happened. They fixed the problems pretty quickly, mentioning the disposal was dead, and the management company sent out a cleaning person to freshen the bathrooms and kitchen, which we were grateful for. So three and one half days into our stay, that major headache finally was resolved. We did not bother to complain about anything else and we had a good time in the house. After our stay we asked the management company for an appropriate refund ( in our minds maybe ½ off ) for all of the inconveniences. We did not hear back for several days, so we talked with VRBO about it several times. They were sympathetic, but explained the owner and management company were the ones who charged us, and would be responsible for any refund. Itrip vacations said the same thing. VRBO did say they would review the case and might penalize them for neglect ( but who knows ). Since we could not get a response, VRBO left three messages to the management company to get them to communicate. Then, suddenly, Matt Williams responded to us by email saying he had been on vacation and did not like our tone. He defended their actions and declared they would not be held hostage to us waiting to write a review based what they decided to do. He was defensive about everything we brought up, putting it back on us. There were several things he did not know about that we just lived with, so that could have all been worked out in a phone conversation we never were able to have. It turns out we were never able to leave a review on VRBO because a brief one sentence message to the management company had been put on there early on and we were not allowed to put on our review ! We will now try to work with the BBB for a more favorable outcome and share this story with other potential renters using any of the above mentioned parties.
Reply from iTripNov 5, 2021
Once we returned to the office, we tried to address any issues. When you arrived at the house you called because you couldn't get the TV to work. We called you back and were told, "my friends have disconnected everything, and it looks like it is working now". During that conversation you indicated how much you liked the house. The next day, you texted to say two toilets were not working upstairs and you indicated they were that way when you arrived. Because it was a Sunday on a holiday weekend, it was hard to get someone out to the house as quickly as we would want. We pulled the inspection records and both the housekeeping company, and our inspectors did not note any issues. Two toilets backed up, that a plunger couldn't fix, indicates an issue that a plumber would need to address. We called ours, and they told us they would be out Tuesday. The reason for this was you were in a house that had 5 bathrooms so being a holiday weekend they had to place calls in an emergency queue. After another call, we found another plumber to come out Monday at 8:00 PM. One arrived late Monday evening. You asked them to leave, before he was done, because you wanted to go to bed. The following day another plumber went back out to the house and fixed the issue. It was also noted at that point, that the garbage disposal had backed up. The gentleman that was there having breakfast stated that "everything was good". As far as the pool feedback. The pool was cleaned the day of your arrival and then again midweek. We confirmed this with the pool company. We never heard any issue about the pool until you checked out of the house. It is October and the pool has trees surrounding it so it is to be expected that leaves will fall. The house does have a skimmer for guest use. We have never had a guest say the leaves made it "unusable". Please see the HOLD HARMLESS section of the tenant agreement you signed that states "iTrip or the Owner, does not assume any liability for loss, damage or injury to persons or their personal property. Neither does the owner accept any liability for any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity or plumbing, as well as due to weather conditions, natural disasters, acts of God, or other reasons beyond its control." In your last text, you indicated you will not wait much longer for a response from me, and you were withholding your review because VRBO told you the owner is responsible for any appropriate refund. This is after sending a lengthy message the stating that "our group feels that we should get appropriate compensation”. Please understand, we never pay for good reviews and will not be held ransom for "compensation” after your departure to avoid a negative review. We addressed any issues as best as we could. Thank you.
Kim S.
I'd give this fraudulent company zero stars. Not sure where to start. They created a duplicate VRBO account in my name with my info and a fake email address (very close to my correct one). They sent confirmations to the fake email to cover their butts. Tried to convince me I typed my email address wrong, when it comes directly from VRBO. I think they hoped I wouldn't notice the charge on my credit card until it was past the cancel deadline and then they'd keep all of my money. They offered to only charge me $60.00 for a trip I never booked! I've reported them to BBB. Stay away from this company. Crooks.
Reply from iTripNov 5, 2021
The crux of the issue is that Kimberly Sessa created two different accounts with VRBO, booked a property we manage under the one with an email address that she misspelled. We have a statement from Vrbo stating this is was her doing and not iTrip Vacations. After booking the property we manage, our system tried sending emails to the account with her incorrect email which bounced. She reached out after seeing a charge on her credit card statement that she did not recognize. We explained what happened and agreed to cancel her reservation and reduce our cancellation fee from $200 to $60 just to cover the cost of the credit card processing fees. She refuses to pay any fee despite electronically signing, i.e. accepting, the rental agreement. Unfortunately, there is nothing further we can do to resolve this issue. Thank you.
Rebecca
I DO NOT RECOMMEND. I booked a condo through VRBO and, unfortunately, it was managed by itrip. A WEEK before our stay (in a very busy area at peak tourism season) they canceled the reservation. They did refund our money, but we are now completely without a place to stay since everything is booked or way too expensive and we have to cancel our vacation. To say that I am bummed is an understatement. If I'd canceled the booking that close to the date, I would have lost my money, but they can cancel the reservation with no repercussions. If you do take the chance on this company, definitely have a backup plan. They blamed it on the condo owners, but they need to have something in their contract with owners requiring them to honor their bookings. Ugh, so unprofessional.
Reply from iTripOct 19, 2021
We're sorry this was your experience and will work with our property owners for better solutions. As you stated, the refund was issued and we apologize for the inconvenience.
