iTripReviews of itrip.net

DO NOT USE iTRIP!! If I could give zero stars I would. Prior to arrival, all calls were returned and promises were made. Once we arrived, all communications stopped. We called and texted with help requests to no avail. These folks are in waaaay over their heads!

We rented through itrip vacations steamboat springs and were completely ripped off! Do not rent from them!

We had a number of questions leading up to our reservation in Lake Travis and Heather (Director of Guest Services) was very responsive (and patient). The weekend was wonderful. Home was very clean and just as pictures suggested, we had a nice welcome gift waiting for us, and Heather checked in on us the day after arrival to make sure we'd gotten settled in.

Believe the reviews! We read them but decided to risk it anyway which was a poor choice. Company just about making money not about your well-being or reputation. Other agencies in these times are understanding and flexible. Despite contacting the company due to poor weather and asking for in part refund or even credit towards future booking they would rather we travel in -18 storm warnings with young children. Don’t book with these guys.

BOOKER BEWARE ... I just cancelled my iTrip Vacations (Clearwater, FL office) rental via VRBO. The cancellation penalties area of the property and my post-booking "manage my booking" tab stated that the cancellation fees would be $250 up to a certain date - no asterisk or additional info. As that date approached, I made sure to cancel. Hidden somewhere in some part of an agreement document were the specifics of $250 OR 10% of the booking costs. That $250 fee doubled and then some. I believe this business is purposefully misleading the booking public. Look elsewhere.

I would use negative stars if I could Total rip off company. Asked specifically about cancellation policy Never answered question, just sent lots of Small print that had hidden fee Whatever you do, do not book with any of these companies. Apparently a franchise for money hungry, dishonest people

Great customer service, great communication, easy checkin process. 5-stars

We just rented Las Brisas Unit 507 in Madeira Beach. We rescheduled our vacation thru ITRIP from the spring as a result of the Covid crisis. We paid $4500.00 to rent this condo. To say we have been disappointed with our condo and experience is an understatement. We did call the office and let them know our frustration. To begin, the laundry room has a washer and dryer that was not only rusted but extremely dirty. The entire laundry room was disorganized and a mess. The washer shakes violently when you use it. In addition there was drywall missing above the electrical box and the fresh air vent or air conditioner vent was filthy. Now, lets move on to the kitchen. The burners worked 50% of the time on the stove. There was a breakfast bar but no bar stools. Instead we had to use chairs from the dining room table. The upholstery on these chairs is ripped and shredded with the foam padding clearly visible. Just unacceptable. By the way, you need to leave instructions on how the operate the televisions and you may also want to check out the grills as only one of them worked. Customer service at the ITRIP office was also an issue. My son in law called your office on Tuesday because he was having a to have a medical device shipped overnight, The person he spoke to at the office told him to have it delivered to your office and assured him they would call the minute it was delivered. They told him someone would be there to receive the delivery. On Wednesday, not hearing from anyone he called your office at 4:30. The person he spoke to said he was getting ready to call because the driver put a note on your door at 12:30 saying they tried to deliver but no one was there. Seriously. We had to drive to Fed Ex and wait hours for the package to get back, not that you may care, but pretty frustrating on your vacation. To summarize, we fully understand these units are individually owned, however we paid a premium price to you in order to guarantee a clean and modernized condo. So you fully understand, we have attached pictures to document our issues. On a positive note, the ocean view and beach access is very nice. That being said, we will never use ITRIp to book a vacation again. By the way we Emailed ITRIP and no response.