Excellent
Based on 83 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1976, ItsEasy Passport & Visa Services is a US Government registered passport and visa expediting company which has processed millions of passport and visa applications. For emergency passport or rush visa services, please contact our office 24 hours a day at 1-866-ITS-EASY. We specialize in securing expedited US passports and business and tourist visas for US citizens or non-US citizens residing in the United States of America. Based in New York City with retail service centers in Boston, Washington, DC, Houston, Los Angeles and Denver and with additional passport and visa processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide easy to understand passport and visa overviews, instructions and forms as well as technology including real time order tracking, on-line chat services, automated email updating, fully dynamic web site feeding off the most up-to-date requirement changes and the highest levels of digital security available. ItsEasy has a dedicated team of specialist ready to assist you and provide the industries only true 24/7 call center.
ItsEasy Passport & Visa Services (itseasy.com) has 83 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
83 approved reviews, newest moderated first
Lise S.
It's Easy lived up to its name. Website was a little challenging, but once I found a contact name for my location, everything went very smoothly. I liked that there was an option to drop off and pick up in person, and the cost was about 40% less than other services I checked.
Suzanne
Wonderful service. Went to Boston office in and out 30 minutes. Received China visa in 8 days. Customer service at its finest with a smile. I am pleased to recommend Easy Passprt & VISA Sercices.
Viv
I used ItsEasy from ~2011-2015, without any major problems. However, my last experience with them was so horrible that I decided I was never going to use them. Avoid a CSR, Charles at all costs! I was applying for my visa for two countries, and sent the package to them with a clear note that I would email two of the invitation letters that were needed. I sent them the invitation letters the next day. I got an email from one agent that my application was missing paperwork, and I got an email from another agent that I didn't need to send any paper work because the consulate accepted the application as is. When I called, I spoke to an agent, Charles. The rudest, and most unhelpful customer service rep I have ever worked with. Didn't provide an iota of help! Per him, ItsEasy just takes the package we send, and drops it off at the consulate without looking for completeness - What! I had never heard of anything so absurd! In any case, thanks to their incompetence both my visa applications got messed up, and I had to postpone my trip. I refuse to do business with an organization that has such poor customer service.
michiko S.
Terrible customer service and best of all...they lost my passport, which merely needed a renewal. Got stuck in a foreign country having to start from scratch for a brand new passport.
William M.
I have been living and travelling extensively overseas for 18 years and I can vouch for the fact that visas can be a difficult and "painful" process at best some of the time. ItsEasy has made this usually slow and "painful" process absolutely effortless at a very economical price (even cheaper than I could have obtained the visa myself without them) AND much faster than I could have as well! Only 3 days for a Saudi Arabia visa? NEVER even heard of before this. Their customer service kept me completely advised each step of the way, were absolutely 100% knowledgeable to my specific visa requirements and I HIGHLY recommend ItsEasy to anyone without any reservations or hesitation. I am now a believer and customer for life! THANK YOU 1000% percent!!!!
B. W.
I went online and prepared prior to visiting the Boston office. The prep was necessary and everything went very smoothly. Very nice and helpful staff. Super quick turn around.
Rebecca C.
I had the best possible experience with the Itseasy team. Something that could have been so difficult and stressful became a delight while working with them. Thank you so much! I will recommend Itseasy to anyone who needs a visa!
John W.
Process went smooth. Very professional John w
