Ivy RxReviews of ivyrx.com

I’ve used this company for a year with good to excellent experience as a consumer. Until this last order which is still MIA. And now after reading the other recent one star reviews, I’m afraid I’m another customer who was duped. I ordered 11 days ago and STILL. Have not heard from the pharmacy saying they received the RX. No shipping info at all. Only the run around from customer service. The horrifying part is that I recently recommended them to two different friends!!! They went from being a 5 star company to a one star. I wonder wtf happened?

Started off great, timely shipping and response from the doctors. Once they switched pharmacies it all went downhill . I am still waiting on my prescription and it’s over a week late. I am researching now how to switch to a different company with the same prescription . Update as of 08/15/2025: Sha worked with me to get my prescription delivered. Although it didn’t go as smooth as I expected Sha stayed in communication until Mr prescription was delivered.

If I could give zero stars I would. Had been dealing with this company this they switched pharmacy. With first pharmacy no problems at all. Second pharmacy: order took 1 week to be received; ice packs all melted, which destroyed the bottle label; I ordered tirzapetide + B12 and only received the tirzapetide; prescription from doctors didn’t match the dosage neither the number of units. Don’t trust them anymore. Because they are ignoring me, I am filling a claim with FDA

They do not send shipments on time, no one answers their messaging platform nor their phones. They just charge you $2,000 for a 6 month plan and take the money -- do not recommend!

This company is a fraud!! Terrible customer service. Unreliable. My first order arrived late. My 3rd order was charged on 6/27 and has never arrived. They repeatedly tell me it’s going to ship in 2-3 days. Why would anyone pay for weight loss meds they don’t have consistent access to. Weight loss with this company is impossible. My questions to the Dr. regarding dosing and medication options go unanswered. I regret giving them my business.

I'm only giving this a 1 star as I paid for six months of medication starting in March and this company sent me three out of the six bottles and totally forgot about me ! I have still not received my last three bottles which were due in June and now they are making excuses!!! Once they finally send me my paid in advance bottles I will not recommend or ever use this company again!!!! These are weight loss medications that are not supposed to be just stopped they should be taped off and as of right now I have no meds and the company continues to offer no resolve !!! Never again extremely negligent company !!!!!

I signed up for the quarter with this company and from the moment I sent them the payment it has been a NIGHTMARE! I was with another company prior and wanted to get better pricing but that was a mistake. They sent me a tracking number that sat in an idle position for over 5 days before it was actually shipped. I reached out and they apologized and got it moving. Then one week before my last dose I reached out to insure the same delay didn’t happen with my next shipment. I was met with someone who sent the wrong response back to me. Then when I had them review what they had on my account page they apologized sent me a corrected response that also had a tracking number with my next shipment. That was since 6.30… Today is 7.12 and guess what….. YUP UPS IS STATING THAT THEY STILL DO NOT HAVE POSSESSION OF MY SHIPMENT….. I’ve sent a message and was met with an apology and that they will take care of it… That was 4 days ago. I sent a follow up requesting a refund and now everyone is silent but by the screenshot it shows they were active 45mins ago. DO NOT USE THIS COMPANY! SAVE YOURSELF THE AGGRAVATION

My last shipment’s process began on June 16th when they charged my account. It went to the pharmacy on the 21st. After countless times reaching out to support and getting the same canned response time after time, I lost it when I got an email celebrating my progress in my 2nd month. I responded to that email telling them that I hadn’t even received my second shipment. They kept blaming it on the partner pharmacies being overwhelmed. I missed 2 doses by the time it finally arrived, and even after I was originally told that they would work with me to “make it right” nothing has been done. I’m just supposed to suck it up and deal with it. How am I supposed to stay consistent on this journey when I can’t count on the company I’m working with? It’s takes no less than 48 hours to receive a response from support or a doctor. Extremely frustrating to work with this company. Find another way, avoid Ivy RX.