Average
Based on 613 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 9 reviews with 2 stars · Clear filters
Хук Ф.
Костюмы при первом взгляде понравились!Теплые очень,яркие.Но бросились в глаза швы-они белые😂На черном и синем белые швы!))Еще до стирки пошли стрелки!И главное:женская черная кофта оказалась с маленькой горловиной!У меня небольшая голова.Пришлось отнести в ателье и вшить молнию.Магазин прислал в утешение 30$.На 2 костюма мы потратили с доставкой,примерно,190$
Kerr B.
Not what's in the picture? Missing the fur around the hood.
Lorenzo
I’m updating this review from 5 to 2 stars. Customer service is prompt in their responses however, I was guaranteed a delivery date of Oct 20 if I made the purchase on Oct 5, which I went and did. It’s currently Oct 23 and my package isn’t set to arrive until Oct 28. I have yet to see the final product.
KD B.
The jacket logo's were backwards and the wording was misspelled.
Reply from jacket-hub.comJul 18, 2024
We are extremely sorry to hear about the issues with the jacket logos being backwards and the misspelled wording. This is completely unacceptable and not reflective of the quality we aim to deliver. We are taking immediate steps to address these quality control issues with our production team to ensure such mistakes do not happen again. We will reach you back shortly in order to arrange for you a resolution. We are committed to making this right for you. TEAM JH
User
I just received my order and have mixed feelings about the whole process; the website advertises with delivery times of up to 11 days, which sounds great - but I had to wait for over a month now to finally receive it. Which is really bad, given I ordered the vest for a con. And even though customer service is friendly and polite (Adam & Dave) its clear they arent really told anything about the order - with the dates of my order being processed and shipped always off a little bit. Clearly not their fault, but the automated emails following every message asking about 5 stars was a little hilarious. Which leads to another unfortunate point: they never reached out to tell me. I always had to ask and remind them of my order, which was a little annoying. The product itself is of average quality, which is fine by me for that price, only the red leather stripe has more of a pinkish colour instead. Which is a surprise, given the other red parts are fine...
Reply from jacket-hub.comMay 3, 2024
Dear Customer, We apologize for the delays and any inconvenience caused during the order process. We appreciate your feedback and are committed to improving our services. We value your transparency in revising your review. Our dedicated team is actively monitoring your case, committed to identifying and rectifying any process management issues. Additionally, our team will contact you shortly for a more detailed discussion. Should you have any concerns, please contact us at [email protected] with your order details so we can address your concerns and work towards resolving any issues with your product. Team JH
Michael G.
Buy beware. The item I ordered eventually arrived. But very late and not at all within the time promised. That it arrived at all was why they don’t get one star. Upon first look, the leather jacket looks nice. But it’s not quality leather. It fits poorly and smells bad. The product was claimed to have been “made from scratch”. Which is odd. It shipped from Pakistan. When you read the “about” info on their web page, it’s in improper English with numerous punctuation errors. Don’t waste your money on this company.
Reply from jacket-hub.comFeb 28, 2024
Hi Michael, We apologize that we fell short of your expectations. We understand the frustration caused by late shipment and size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. We also provide customs- size attires for our dear customer at no additional costs. Our team strives to respond promptly to every email, but the current influx has posed challenges that caused delays in shipments which we truly apologize.. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the best material crafting and shipping of items. As per the best research, Pakistan excels in the production of authentic leather goods, showcasing its specialization as an original leather originator We are committed to address your concerns. Our team will reach you out shortly for further discussion and help you out with your issues. Team JH
Rhonda H.
I ordered the Lady Di black sheep sweater. I chose this company because it appeared to be an American company. The item arrived and was packaged nicely. It was shipped from Karachi, PK -The item is not a sweater. It is made from a canvas material like upholstery - very stiff. It has a black slick lining. The neck opening is too small and the item is stiff and too big. I began the return process as instructed and received an email that stated I would get a 15% refund. I protested by email, sent pictures and guy emailed me and said they would give a 65% refund and I could keep the item. I don't want the item. It is useless. I want my money back. This dispute will go on until I get my money back. Update: Guy called me and requested that I take down my review. I told him I would update the review when I got a full refund. My refund was received today. So- guy did what he said he would.
Reply from jacket-hub.comFeb 20, 2024
Hi Rhonda, We value your transparency in revising your review. Our dedicated team is actively monitoring your case, committed to identifying and rectifying any process management issues. Additionally, our team will contact you shortly for a more detailed discussion. In terms of our company's structure, while our main offices are situated in various locations across the USA, our production units abroad manage the crafting and shipping of items. Team JH
Inez M.
Sizes run small. Trying to do a return is not a good experience. They want you to pay for shipping but my credit card refuses to let the payment go through.
