Reply from Jack's Flight ClubMay 22, 2026
Hey, Vishva. Thanks for getting in touch and giving us an opportunity to go through the details of the case. We have reviewed your subscriptions as well as the correspondence with our Member Experience team.
You contacted us on March 01st 2026 and requested that we cancel your subscription. The agent located the account with the email you wrote from, cancelled and refunded it, as you were still within the 14 day refund time period. This was a renewal from February 23rd 2026, which initiated from a trial on November 25th 2025. We will call this membership B.
You then contacted us on March 31st 2026 and asked for a breakdown of your membership details. This was provided to you, with the email addresses associated with the accounts. You were advised that you had a prior account under a different email address from membership B, which was a renewal on March 05th 2026 and it stemmed from a trial on December 05th 2024. We will call this membership A. This was the second renewal on this subscription, the first renewal was March 05th 2025.
When the renewal reminder would have been sent, it would be sent to the email that was added when you created the account. Sadly, we would have had no way of knowing that you would not have access to it and the reminder is automatically sent to the email on file. When you advised that you did not have access to the email, it was updated to match the one you stated should have been the correct email. Unfortunately, that renewal was outside of the refund timeframe and we could not grant a refund for membership A. We informed you of this, gave the reason why, gave detailed breakdowns and screenshots from your subscription.
We completely respect your right to seek further help regarding this. We hope that we have been able to further clarify the details of your memberships and that the reason for the denial on your second refund request is clearer. If you need anything else regarding your account, please let us know.
