Average
Based on 569 reviews
Jack's Flight Club3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Katie S.
Great and easy customer service
Reply from Jack's Flight ClubNov 4, 2025
Hey, Katie! We were so pleased to see this, thanks so much for leaving your feedback :) They are called Member Experience for a reason because they go beyond what is customer support to really make your interactions with them a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
cherry
Nothing that's of interest so far. Did not realise it was only a platform to suggest places and possible flights rather than actually a travel agent.
Reply from Jack's Flight ClubNov 4, 2025
Hey, Cherry. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
Daniel E.
Consistent Clever Astute Charming
Reply from Jack's Flight ClubNov 4, 2025
Hey, Daniel! Thanks so much for leaving your feedback :) We truly appreciate it and it has been shared with the team. We hope we're able to bring you even more amazing travel inspo and the very best flights!
Lauren
I think this is a good company for people who are spontaneous…if you want a last minute weekend away or don’t need to plan ahead too much. I haven’t found the flights all that helpful, although I really enjoy the content they produce. I probably won’t sign up again after my free trial as it’s not something that works for me.
Reply from Jack's Flight ClubOct 31, 2025
Hey, Lauren! Thanks so much for reaching out. We cater to both quick getaways and also flights up to a year in advance. This made us think something was not right on your account and that was exactly the case. The settings were not chosen to show you all of your flight options. This has been corrected and we've ensured you'll be able to enjoy the full extent of your trial. If you ever need anything checked or help with your account, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
kenya405
Excellent flight information and prices
Reply from Jack's Flight ClubOct 31, 2025
Thank you so much for this, Kenya :) We're very happy to see you've not only been enjoying the great flights but also the wonderful travel inspiration that comes along with them! We hope that you book a flight soon and once you do, please send us a postcard. We absolutely love being a part of your travel adventures.
Jack F.
Skyscanner and google can do this job for you, don’t be lazy. They say they have 1000s of bots etc but you can literally create an account on Skyscanner and set alerts for places you want to go. It doesn’t cost anything. If your lazy and can’t be arsed to look and enjoy wasting money use it
Reply from Jack's Flight ClubNov 4, 2025
Hey, Jack. Yes, you're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do but we completely appreciate your feedback.
momdadkiddog
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're still within the predicted .time frame.
Reply from Jack's Flight ClubOct 30, 2025
Hey there! We're so happy to see the team were able to sort your refund. We have checked your account details and can confirm the refund was processed from our end on October 28th 2025. You can for sure get in touch with your bank to confirm but also, reach back out to our Member Experience team and they can provide the reference # linked to your refund. This can be used to trace it. You may reach back out on [email protected] about this or if you need help with anything else :)
Rukhsana
Very easy to deal with. Issue resolved quickly and without any hassle. Very refreshing.
Reply from Jack's Flight ClubOct 29, 2025
We're so happy to see this, Rukhsana! We're glad that we were able to clarify your account query, so you could access your Takeoff membership and take advantage of the amazing flight offers. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
