Jask Auto Parts Inc.Reviews of jaskautoparts.com

Y’all need new people who can handle and solve people problems when y’all go wrong

I had a horrible experience! At the beginning they were quick to offer the part at a great price, then they asked me to sign and initial documents quickly while on the call with them for them to proceed with the order. Verbally, Henry told me that my part, rear differential, had a one year guarantee. Perfect! It took almost 2 weeks for the part to arrive and it took me almost 2 months to have it put on. Timing was an issue between me and my mechanic. Then the big day came and finally my car was being repaired…. At the end of the installation when my mechanic tried my car, he realized that the part was damaged. It had water inside and that was just the beginning of my nightmare. I immediately called them to make them aware of the issue. That’s when Joseph tells me that I was supposed to have the part installed within 14 days of arrival and that I only had 60 days guarantee!!! Talked to them on 5/24, part arrived 6/5 and was installed 8/1. They were going back to 5/24 as when my guarantee started, which is incorrect because it wasn’t on my possession. Anyways, from there until 9/1, a whole month I called and I was bounced between agents like a ping back. Joseph sent me to David, Elvis, the supervisor, also sent me to David and Joseph. At the end both Joseph and Elvis hid from me and David was the one who finally helped me get my refund and gave me the right information about how to ship back the part. They are terrible! I would never recommend this place, not even to my worse enemy! After I wrote my first review and expressed how dissatisfied I feel with this place I was expecting a call and an apology minimum. I did received a call from the “manager”. He started great by asking more details about what happened. The least I was expecting was an apology and for him to tell me that more training will be provided so other people don’t go through the same experience. He apologized, then he offered me a 25% discount for a future order as long as I remove my negative review. Now everything makes sense. He buys other people bad reviews with 25% off but not mine. I am not planning on returning! I counted how many calls I made in a spam of a month and it was 31 calls! I’m sure I missed some more. I wasn’t able to use my car for 21 days due to the lack of communication from them, I had to call over and over to find out what to do and how to proceed with my return and they delayed the process to that extent! Wrong directions on what to do. I have emails and texts from them that proof everything! Don’t let them fool you with the 4.7 star review. Is not real! They suck! Terrible experience!

⭐ 1 STAR ⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE I strongly DO NOT recommend JASK Auto Parts based on my experience. I have been trying to purchase an engine for my 2018 Honda CR-V for more than a month, and this has been one of the most frustrating automotive purchasing experiences I have ever had. At the beginning, the salesperson team member was calling me every single day to follow up and ask when I would complete the purchase after I had been approved for financing. Once I was finally ready to move forward and completed the purchase, the communication and customer service changed completely. After the purchase, I was informed that I would have to transfer parts from my old engine to the replacement engine. This was not what had been agreed upon when I purchased the engine, and this unexpected issue has delayed the shipment of my engine by almost two additional weeks. Meanwhile, my Honda CR-V is still sitting unrepaired. What is even more disappointing is the complete lack of communication. I have tried calling JASK Auto Parts repeatedly, but no one answers the phone. I was previously contacted constantly before the sale, but it has now stopped communicating with me after purchasing. Is that way as Jask Auto Part operates? I have had to escalate the situation through emails just to get answers, and responses can take more than 24 hours, often without providing a clear update or resolution regarding my purchase. This is extremely frustrating when you are dealing with an expensive and essential vehicle repair. The level of attention before the sale was completely different from the customer service I received after the sale. If you are considering purchasing an engine from JASK Auto Parts, I strongly recommend that you get everything in writing and confirm exactly what is included before paying. Based on my experience, I would not feel comfortable recommending this company to friends, family, or anyone else. Very poor communication, very poor follow-up, and an extremely inconvenient purchasing experience. JASK Auto Parts: 1/5. I am extremely dissatisfied with this experience. Order No: S06423

I reached out to this company for an engine on the march 5th they told me my engine will ship 7-10days. I received two emails at like 2:30am claiming my order was processing and it was from jaskautopart. 2 days go pass and I received another email at 2:30am saying the same thing. Then I looked closely at the email it was automated generated email. Then I called them the next day to inquire about my engine( keep in mind I never identified myself to the customer service rep however when he said he was calling me back when he talked to his mechanic. I then asked how and reminded him that I never identified myself but he was sure I was me anywho I started pressing him about my engine, photos, mileage, where the was originally from, when can I see it I’m will never pay for something I never seen…we go back and forth for like 2 mins and he just keep saying you think we trying to scam you I replied yea that’s the feeling I’m getting so cancel my order I don’t the engine nor that weak financial lease that was sure to get more money then the part is worth. Ok so, now He then email me screenshots of an engine. Yes screenshots. I asked for other pictures of the engine he then proceeded to tell me the mechanic has it wrapped up and ready for shipping. The only picture you sent was screenshots all with different (png numbers 121, 134, 162) and you could have copied them from the web to further stall me until you found an engine for me. Which is exactly what they were doing.. Now I’m at work and keep in mind I’m thinking about this issues all day at even asked some of my peers some question and they was giving me the same answer with different details of the story. I called the company who was going to back the lease and they had no proof or information about my lease but I still had the approval email and paperwork. Just nothing on the engine it self that was in someone possession. So moving forward I then call the next day to cancel everything the order and the lease. His name was Paul so he claimed he was still trying to convince me to keep it and was trying to charge me a restocking fee of 25% for a part they never had I told no that not going to happen and it didn’t but however he mentioned again and again that I was thinking this was a scam and all they part are OEM AND TESTED BEFORE SHIPPING. So I countered with this question who told y'all to test a engine that was never approved by me to buy. Crickets filled the phone call. Now he’s backtracking and want to call me back again.. hmmmmmm no buddy don’t call me just cancel it I told the leasing company do pay them I’m telling to you to cancel it so do it. He then told me he don’t have drivers on the weekend( Saturday was the day I cancel it) all of a sudden he called his driver an guess what the order was stopped in transit( ghost driver maybe 🤔) BOTTOM LINE THIS COMPANY IS A CROCK OF SHIT AND YES WHAT YOU READ ON THE REVIEWS ARE REAL THEY JUST WANT THE MONEY AND WILL LIE AND BACKTRACK AND LIE AGAIN TO YOU STAY LOCAL WHEN BUYING EXPENSIVE PARTS. And most importantly do your research throughly. BUYERS BEWARE THIS COULD’VE BEEN A VERY EXPENSIVE LESSON TO LEARN

Very Looooong story short, I would describe my experience with Jask auto parts as sketchy AF. I purchased an engine with 54,000 miles, than it was 59,000 miles. When I asked for paperwork verifying the mileage for resale, I got a lot of excuses. Finally I informed them that if the mileage was unable to be verified, the engine was literally worthless. That's when I was told they had plenty with 150,000 to 200,000 miles available. literally double the mileage of the engine I had already purchased 7 days prior. So now they have my $2,000.00 for an engine that they don't even possess that I purchased. I keep getting the run around and demanded a refund. I have no patience for this crap, I'm calling the BBB next and posting this on FB and everywhere else immediately following posting this here. Don't believe anything they tell you, it's all a scam!

They did hold up there 90 day warranty only had to engine 40 day try to send it back and all I got was the run around

This company is very unprofessional, they will lie to you and this one guy that’s there will act like the supervisor then the mechanic then back to the salesman . Tell you the will provide you with a tracking number and never does . This is a warning to save you time and heart ache . This company is not it !!!!!

Read all the fine print before you buy. I purchased a used motor for a 2002 chevy avalanche. I was told that this motor had 68k miles on it and had it at their warehouse in Detroit. I read the warranty and called them back. I told them I didn't want a motor with a ton of milage. They told me I would get the motor as promised and the compression was 180psi in each cylinder. I received the motor covered in grime. the yellow tag from the salvage yard had the vin # from the donor vehicle. I looked it up and the motor had 205285 miles indicated. Two exhaust manifold bolts were broken off. The spark plugs had dirt and rust where they thread into the motor. So no compression test was done. The motor runs but has a lifter knock for 10 seconds after you start it up. They could have at least been honest about the milage. I don't recommend this company. One of there representatives from their company called me on Dec 11th and asked me if I was satisfied with the motor. I said no and why and the man told me he would call me back in a few minutes. Still waiting. I suggest doing what they do. Call salvage yards until you find what your looking for and have them ship it to you. At least they will tell you the verified milage on the part. I wish I could upload pictures of this motor. Their website states that you should get pictures of the engine. That would give you some idea of the milage and problems. There staff was polite. That's all I will give them.