Reply from JawzrsizeNov 4, 2020
Aloha Catherine,
We appreciate you taking time to leave us your feedback. We are bummed to hear that you had a poor Jawzrsize experience, and we wish we had a way to get in contact with you to see what your specific concerns about your experience were so that we can address them.
If you would be so kind as to contact us at [email protected] or at 1-800-111-1345 9am-5pm (EST, Monday through Saturday), we will be glad to assist you.
Unfortunately, with every great idea comes imitators. Yes, there are other companies and websites that offer a similar workout device with similar claims, and as a result, some people who intended to order from Jawzrsize have instead placed their order with other companies. In those instances, there is unfortunately nothing we can do.
Yes, during the early stages of the current global pandemic, many packages from many companies, including Jawzrsize, were lost in shipping. We have replaced and are continuing to replace lost packages free of charge. Customers wishing a refund are provided a refund in full. Any refunds we are notified of that have not processed have been promptly reprocessed.
Even if tracking shows that the package was delivered, if our customer advises us that they have not received it, our policy is to verify shipping information, then immediately ship a replacement or provide a refund, which ever is preferred. We handle any lost package claim that must be made to the shipper, we do not ask that of our customers.
In short, we are attempting to make every accomodation to assist our friends on Team #JAWZRSIZE :). We eagerly look forward to an opportunity to change your opinion of us! Again, mahalo for your review.
- The Jawzrsize Team