Bad
Based on 570 reviews
Jelly Cases1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
570 approved reviews, newest moderated first
Natasha W.
There was an issue with a case I ordered - got in touch with customer services and Mia was brilliant - she resolved the issue immediately and without fuss. A real example of excellent customer service! Will definitely order from Jelly Cases again in the future! :)
Melissa B.
I never received my case and they emailed me saying it got lost in transit and to just pick another case out. Didn’t even offer me a refund or a replacement on them at all! This is extremely unprofessional as a company!
Reply from Jelly CasesNov 23, 2021
Hi Melissa, Thank you for taking the time to share your experience with us. I regret to inform you that this situation is beyond our control since it happened in the hands of the shipping company. However, we take full responsibility for what happened that's why we reached out to you personally to address this concern and we also processed the refund as per your request. To answer your comment, "We did not offer a replacement", we specifically mentioned in our email that we will send a replacement but the case you initially ordered is currently out-of-stock. This is unfortunate and I'm sorry. We asked you if you could possibly choose another case that we can send as a replacement but you declined. Please understand that we have a system that we need to follow for lost orders. We usually send a replacement for the lost package. However, if our customer will prefer a refund, we will definitely process it for them. Upon checking, my team has already addressed this issue via email and we are glad you accepted our sincere apologies. While I regret that you were not able to experience our usual great service, I do hope that you can give us another opportunity to provide you with a great shopping experience next time. Sincerely, Jelly Cases Team
Jucarri C.
jelly cases is a great company! i was concernd about shipping and customer service got back to me right away and reassured me that i will receive my order soon, which i did! great customer service! <3
Michaline B.
I love it!! Perfect fit and, oh, so cute!
Reply from Jelly CasesNov 8, 2021
Hi Michaline, We are incredibly grateful that you took the time out to leave us this note. Thank you for your support. We are so glad to hear that you love your cases! With much appreciation, Jelly Cases Team
Vera C.
Ordered, paid, waited and waited and kept asking them for updates and in the end they say they can’t deliver and they’ll refund me. Ridiculous.
Reply from Jelly CasesNov 5, 2021
Hi Vera, Thanks for bringing this to our attention. Upon checking, our team already reached out to you regarding this concern. Unfortunately, our shipping department recently experienced changes due to worldwide issues. We sincerely apologize for the inconvenience we have caused you. Please know that your feedback is extremely valuable to us, as we strive to improve every day. We are exploring more about the shipping limitations now and we hope we can ship to your country anytime soon. Hope you will allow us the opportunity to serve your future needs, as we would like the opportunity to provide you with the level of service you expect from us. Again, we sincerely apologize for the experience you had with our team. It would be such a pleasure to personally assist you next time! Best, Jelly Cases Team
Amy
I had ordered from Jelly Cases before and I absolutely loved the product! It was sturdy and functional which is hard to find. I recently placed another order and realized I ordered the wrong case. I contacted their customer support and Mia responded back quickly and was able to put a new order in and cancel the wrong one. She was polite and quick with responses. The shipment takes longer than ineeditnow places like amazon, but amazon doesn't need any more money. Shop from Jelly and you won't regret it!
Reply from Jelly CasesNov 5, 2021
Hi Amy, Thanks for leaving us such a very constructive review. We are glad that you loved our product, our dedicated staff is very pleased to hear about your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We have taken note of your concern about the shipping and this has been resolved. Next time you or your friends want to purchase from us, please email us in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. Best, Jelly Cases Team
Maral A.
Very happy with the customer service.
Reply from Jelly CasesNov 5, 2021
Hi Maral, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you! With much appreciation, Jelly Cases Team
jesse R.
Ellah was super helpful in getting my order sorted out! I love the case the quality is great and it’s super cute!
Reply from Jelly CasesNov 5, 2021
Hi Jesse, We are overjoyed that our staff helped you with your order, please know that Ellah is very pleased to hear about your feedback. Customer service is everything to us, and we are so glad to hear you liked our service and product. We look forward to serving you again in the future and to making your experience amazing in any way we can. With much appreciation, Jelly Cases Team
