Great
Based on 120 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JenJenHouse is listed under Clothing & Underwear.
JenJenHouse (jenjenhouse.com) has 120 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 9 reviews with 3 stars · Clear filters
Patricia T.
I bought 3 dresses from them and I only received 2 and they never refunded me for the 3rd dress!! I contact them so many time !!! Don't trust them!!! Do not trust this place!!! It's been a few months now and no refund and they had canceled my account!!!
Carol G.
They quickly contacted me to offer a full refund for the dresses that didn't fit.
Reply from JenJenHouseNov 26, 2013
Dear Carol Groh, Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us. Please take our deepest apologies for all the problems you encountered.We want you to know that you are very important to us and we truly appreciate your feedback. We understand your frustration when we did not meet your expectations. I have reported your case to our manager. Hopefully she will try to work out the best solution for you. Please send to [email protected] will try our best to make you feel better. Thanks in advance for your time and effort. Have a nice day.
souari
La robe a plu et m'a plu. Mais les manches , la traîne ( ce sur quoi j'avais vraiment flashé ) étaient modifiées donc la robe perdait de son charme. De plus beaucoup de fils ont dus être coupés par une couturière car il y en avait trop. Et pour finir nous avons trouvé une trentaine d'épingles ! Nous payons 90e a la réception du colis. Il serait donc normal que ces détails soient corrigés.
Anne-Cecilie K.
Jeg bestilte en galla kjole fra deres hjemmeside, og blev overrasket, da jeg fulgte min pakke via tracking nummeret, over at se, at min pakke blev sendt fra Kina!! Der står ikke noget sted på deres hjemmeside, at kjolerne bliver syet i Kina! Jeg skulle derfor regne flere hundrede kroner oven i prisen til betaling af told, som jeg i forvejen syntes var høj. Heldigvis havde jeg råd til at betale tolden, da den kom til Danmark, men hvad nu hvis jeg ikke havde? Hvis man kigger på siden "om os" står der heller ikke noget om, hvor deres hovedsæde er eller hvilket land de kommer fra eller noget. Det er noget jeg vil være mere opmærksom på, alle de fremtidige steder jeg vil handle på nettet, fordi når man skal regne med told oveni prisen, er det pludselig ikke så billigt mere. Dog er der ikke nogen finger at sætte på kjolen, den er flot og i god kvalitet.
marie-france
surprise par les frais de dédouanement de 90 euros pour récuperer mon colis !
muhadri
Ich bin nicht zu frieden
armend I.
Die wahre sind nicht so genau wie im Bild dargestellt, aber man kann die für kurze zeit gut tragen, kualitet sollte besser sein. MFG A. Isufi
anett E.
Passt und schön nur das wenn ich schon Zoll mit bezahle möchte nicht nochmal an die Spedition zahlen müssen.......
Reply from JenJenHouseMar 9, 2013
Dear anett erdelt, Thanks very much for shopping from JenJenHouse.com and sharing your shopping experience with us！ We are glad to hear that you are satisfied with our products generally. Anyway, it is really a pity to hear that you have been charged of customs fee. Actually, this fee is charged by your local customs, instead of our company. And since customs policy differs, it is really difficult for us to forecast whether you will be charged of this fee for your package. We do beg for your understanding. Anyway, please kindly feel free to contact us for anything else we can help in the future. And we are always at our service.
