Jessica LondonReviews of jessicalondon.com

This company duplicated my order that I placed for Christmas, even though it clearly shows the wrong address and it didn’t ship they still refused to cancel the order. They are holding the duplicate order that is meant to go to NJ and refusing to correct their mistake!! Never again! Teach your employees better manners!

Ordered boots Dec 17. No UPS tracking # available. Today, 12-21 I received email from Jessica London that said item on back-order & not available until Jan 2023. Website does not have info about cancellations, so I called customer service. They said item was in process and disregard email. I asked for a current UPS tracking # or delivery date, they were not able to provide either. I asked for them to cancel the order since the shipper had not picked up the item. Told me they could not do that, but I could return the item after I received it. So here it is, Dec 20th and I have no Christmas present for my daughter!

I ordered a Christmas gift that arrived today 12/14. JL sent the wrong item when I called to have the item I ordered shipped I was told if I wanted it by Christmas I would have to pay for expedited shipping. I explained that that's JL mistake and they should pay that fee. I ordered that item in a timely matter but received the wrong item. Still JL refused to pay the fee for my item to arrive before Christmas. I will never shop here again. I will also advise no one to shop with Jessica London.

I ordered a pair of burgundy boots for my upcoming trip. Received WORN boots in beat up box with no tissue paper. Immediately called customer service. Now, since is their error you would think they could rush me another pair in time for my trip. But no. NEVER ORDERING AGAIN FROM THIS STORE!!!!!! Now, I have to scramble to find some other boots for my trip.

I returned two items from Jessica London on 10/31/2022. I have sent 6 feedbacks to them inquiring about my refund. As of today 11/14/2022, I have not received my refund. This company is a FRAUD. THEY WANT THE CONSUMER TO BUY FROM THEIR COMPANY, but when there is an issue, they give you the run-around and you never receive your refund or merchandise. Never again, learn my lesson.

Do not buy. I purchased something that was in stock and it said if I paid for “super fast delivery” I would have it in 2 days. Well I have an event, if it’s not fitting I was hoping to get it altered. I talked to 4 customer service reps. I have not received it. They told me it takes 2-3 days to process. I asked them what “processing” mean. They told me it means my order is in process. I asked again what does that mean. They closed the chat on me. Hung up on me. The damn thing is out of stock. Tell me the truth. Poor customer service. I’m canceling my order.

I ordered a few items this summer .. got them delivered to me in 3 business days.

If you're looking for a good shopping experience, this is not it. I ordered items for vacation, and paid extra for expedited 2-3 day shipping. It arrived almost 6 days later, when I had already left on my trip. After COUNTLESS attempts to resolve this via customer chat, it went nowhere. All I asked for was a refund of the shipping cost, but was told repeatedly "we did everything right, you are wrong". It's frustrating. When you order an item and a date is given to you, that's a guarantee. Stick to it, and if things go wrong, own up to them. Don't make your customers feel cheated. Being transparent about costs is important in ecommerce. The website overwhelms you with deals on deals on deals - and purposely omits any mention of fees. "Free returns" really just means store credit, anything else is $10.99. Shipping is never really free. Be more transparent about all these charges, it's vital. There are better shops out there, this is not one of them.