Average
Based on 59 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fine writing instruments, office supplies and art products imported from Japan and Europe. Bestselling brands include Pilot, Uni, and Zebra. Free US domestic shipping for orders over $25!
JetPens.com (jetpens.com) has 59 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
59 approved reviews, newest moderated first
Stephanie
I placed my ordered on December 27th and my order arrived today just a little before noon. Everything I ordered (10 items) was delivered and in perfect condition. Would recommend and 100% order from again!
Pino S.
Poor shipping practices, great website. There is a ton of useful and educational content. It is a superbly organized website. Prices are reasonable. They opt to use the UPS shipping service that passes the package to USPS, where shipments end up taking as long as 10 days compared to their competitors. They responded that it takes them 1-4 days to fulfill the orders due to the volume of orders they receive and then the shipping time. Wow. If that is true, their competitors could teach them a thing or two about fulfillment as their competitors manage to ship the order out in 24 hours (M-F).
Daniel P.
They cancelled my order 5 days after I placed it. Their shipping times are stupid bad. 4 Days before expecting a shipping notice.
Raven
I have placed 27 orders with JetPens since I created my account back in August of 2017. I've always had a good experience with them. The items shipped are exactly what I ordered, and the ordering process is easy. When I've had questions about an item, I just email them, and usually get an answer back within the day. I've ordered everything from gel pens, notebooks, journals, fountain pens, stickers, washi tape, pencil boards, fountain pen bottled ink, artist's paper, etc. They have guides for their products and videos. Super helpful and convenient site.
Vicki J.
JetPens uses an excessive amount of cling film and bubble wrap plastic when packaging an order. I've asked them multiple times to stop using plastic when packing up my order but they refuse to switch to paper. I recommend using Goulet Pens and St. Louis Art Supply instead for fountain pen and stationary supplies
Mauricio T.
I love this website. They have a huge variety to select from. Shipping is a little expensive if you buy just one but if you buy a larger amount it end the shipping becomes more affordable.
pooop S.
I wanted to buy some cheap pens off of JetPens.com. I ended up buying two Zebra Sarasa Gel pens, which are both around $2.5. I put in my address (I live in Australia) and go to checkout, but the total price was almost 20$? I know that shipping is expensive, but not this expensive. How did 5$ go to 20$?
Ava G.
HORRIBLE. PLEASE DONT FALL INTO THE TRAP AND DON'T BUY ANYTHING FROM HERE. The chances u will receive a good unused product is very low and if it was me i wouldnt wanna risk it. I came to know about JetPens through YouTube and trusted them but i regret it. Honestly, i have never had such a bad experience buying stationery as much as this. i brought three expensive pens and a pen pencil not only did the pen pencil not have the features it is supposed to have the pens were a total scam as they were most def used ones..I am so disappointed since two of the pens cannot even be used as the ink isn't coming I think cheap pens brought at small shops are better than this. the pens and pencils had a comfortable exterior I admit but that it and what's the use if i cant even write with them since no ink is coming. the nibs of the pen were not smooth at all. it's not even about the money right now but the fact that their packaging was so poor and the pen didn't even come in a packet, they didn't have a covering on the nib either. overall a very horrible experience never buying again
