Jive CommunicationsReviews of jive.com

I've had nothing but a great experience with this system, from a usage perspective, it's been perfect, and from a customer experience standpoint with their staff, I couldn't be happier.

Areas Jive could improve on: 1. Tech support needs more hands on experience with specific PBX platforms. In speaking with support 5 times, no one seemed to have done much with the system I was trying to configure (Panasonic NS700), and some of the instructions I got were incorrect. 2. Jive publishes a guide for the TDE series switches, but it's not accurate for the NS700. Please publish a guide for the NS700--the most popular platform they sell! 3. 2 out of 4 support personnel fumbled around a great deal in trying to figure out how to get something done. 1 directed me to my portal but failed to be able to establish me as a superAdmin, so many settings could not be accessed for a customer unless done by support. 4. PLEASE PLEASE PLEASE, try to get your audio levels under control! Support tech volume has been low on every call, while music on hold has been blasting loud and sometimes very distorted. 5. Despite the customer signing the order for SIP trunks, I was billed, not them. This still has not be corrected (as far as I can tell) 3 weeks later. Also, the billing I see for the customer on line does not conform to the actual setup. I made a couple of calls and changed SIP configuration, and was assured billing would reflect this, but it did not. 6. The end to end process of onboarding, emails, and first account setup and configuration proved to be quite complex. Somehow the whole process has to be streamlined and better explained---please avoid having multiple JIVE reps and departments sending out emails with instructions--it creates a rats' nest of things to register, numbers to call, and emails to keep track of.

I will definitely recommend it to others!

I'm new to managing IP Phones but Jive has really made my job a lot easier because of their express customer service, resolutions and recommendations.

Can't beat Jive in terms of value, functionality, ease of use and available features. If you are looking for a reliable communications system that sets up easily and handles expansion and customization well, look no further. There is a learning curve, especially during setup. But anyone with common sense and an ounce of intelligence can set up and manage a Jive system. When something is hard to figure out, a call to Jive customer service takes care of the issue quickly and painlessly.

The port-over process was very easy and the support from Jive was great. I find their web portal to be very user-friendly.

Jive is an incredibly easy company to work with for our VOIP system. Whenever I contact customer service, there is always a prompt and helpful response. I have never spoken with anyone who wasn't as pleasant as can be. I would recommend Jive to anyone and everyone!

A great product and applicable to any business. The support is available at any hour and you are always speaking with someone who is knowledgeable or knows where to find the answer. Always a positive energy from their team ever anxious to hear how the service performs and what could be an improvement. This has been a very good and economically positive decision for myself and my company.