JlabReviews of jlab.com

Not a great experience. Left earbud not working and customer service is AI and not helpful at all. Wish I would have checked with this site before ordering from JLab.

As always i trusted the reviews without coming here and baught a pair of JLAB Audio - Go Air Sport. They were not expensve and seemed good for that price range. I recived a case, where the left pod was not charching. i tried all troubleshooting and wrote the stoe where i baught them (digitec.ch) and JLAB customer service. Digitec gave the money back in less than 24hrs. Thats their answer: Kindly send us a short video showing the damaged product being dipped/submerged in water. (Include the charging case for earbuds set.) IS INSANE. 1 pod is working. For new pair of earpods is not acceptable. As it is not acceptable to destroy them just to destroy them. I will buy other pair of earphones and give the ones i have to a poor kid in 3. World when i am on vacation next time in september.

Over the last 3 months, I have had to different pairs of JLAB GO SPORT earphones. While they are a very comfortable fit, I can say no more positive than that. The first pair went dead in the right earphone after two months. Not even contacting the company for tips helped. I will say that they responded very quickly, with an extensive list of tips. I then got a new pair about a month ago. The right earphone cut out again. I can understand if I was treating these things roughly, but the most dangerous thing I have done with them is go on a treadmill while wearing them. Stay away from these.

My warranty claim was approved a month ago, but "Due to high demand and limited stock availability, there may be some delays in shipping." looks like they're waiting for the warranty to expire to renege the claim.

Ich verwende seit einem halben Jahr das JLab JBuds Work Wireless Headset mit Mikrofon. An sich ein sehr gutes Headset mit langer Akkulaufzeit und guter Soundqualität. Leider funktioniert das angepriesene Noise Cancelling überhaupt nicht. Daraufhin habe ich mehrfach den Support kontaktiert, jedoch nie eine Rückmeldung bekommen.

In oktober 2024 heb ik de JLAB Epic Air Sport ANC online gekocht via Coolblue. Na minder dan 6 maanden werkte het rechteroortje niet meer, ook niet na een volledige reset volgens de online manual. Ik heb toen via de officiële JLAB website geprobeerd de 2 jaar garantie te activeren. Uiteindelijk werd ik "bediend" door een geoutsourcde chat-bot (Gorgias). Na een onnoemelijke details (factuur en anderen) en onnozele filmpjes die ik moest sturen (filmpjes waarbij ik oortjes moest onderdompelen in water) kreeg ik een bevestigingsnummer waarmee mijn claim werd "aanvaard". Na herhaaldelijk aandringen (steeds bij dezelfde chat bot) kreeg ik een nieuw bevestigingsnummer en de melding dat het druk was. Ondertussen meer dan 3 weken geleden en nog steeds niets

your headphones suck they dont work i had them and one of them will not connect or even turn on and they will not show the blue light when i put them in the case i hate your headphones nothing works.

After nearly 30 emails, my claim is still unresolved—over a product that broke in under a year. The level of service has been completely unprofessional, and I’ve lost confidence in the brand. I won’t be purchasing from them again. Giulia