Bad
Based on 78 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturing company founded in 1886.
Johnson & Johnson (jnj.com) has 78 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
78 approved reviews, newest moderated first
Rachel A.
Customer care is almost non existent, as an employee of an opticians we can never get through to any one on the phone and 80% of the time they do not get back to your emails. If they do it is several days later, which is pointless when a customer wants answer immediately.
Peter
Two weeks ago l bought a tin of KIWI shoe polish,used it 6 times until the opener on the side of the tin snapped off ,now l cannot open the tin,ruddy useless. Dr P Charles-Gordon ThD. Tel.no.44-7584029330
Unfair
They are not treating people fairly. The assessment is quite complicated and unfair. Although I have passed my test, however they sent an email saying the test result was great, however, we chose another candidate. No any chance for interview. Very pissed!!
Roger T.
Well,I used Johnson matt paint to paint the interior of my home 8 years ago and it went on very well. BUT One wall needed a retouch,so I went and got another 1/2 can of paint Took it home and tried to retouch the wall, what I did not know was the paint now is much thicker and faster drying,so I was having major issues with the paint. I even tried letting it down by 10%, and the problems persisted. When I was getting the paint in the store, another customer was complaining about bits in the paint,that is probablydown to the faster drying of the paint As of now I shall stop using any Johnson paint,because I want to use it before it" tacks up"and causes me problems. Ihave used good paint to provide a good finish for years,but cannot handle problematic fast drying paint
train B.
This is the second time this year that I have sought a refund from J&J through their Philipines call centre. The first time was in September and having not received my gift card days later, I rang the 1800+ number and was assured the card had been mailed. Twenty days later, I again rang 1800+ and the Phillipino staff member said 'sorry, we ran out of cards but the Sydney office has just purchased some more and the card has been mailed to you'. The first employee simply lied that a card had been sent. Nearly a month later the card arrived on October 5. The latest refund request which the Phillipino staff member processed in late October for another item has still not arrived and two calls, one in mid-November and the other on November 19 to the 1800+ number have again been met with 'the card has been mailed but you know with Covid, Australia Post are running late'. I rang an employee from Janssen Pharmaceutical today (they own J&J in Australia), and asked her to put me through to J&J's Australian corporate office as there are no listed Australian phone numbers online. She claimed not to be able to do this but instead offered to email a supervisor who oversees customer care. I definitively told her I did NOT want to speak to anyone from the Philippines and she assured me that this would not occur. Minutes later, a male Philipino rang and advised the card has been sent and he cannot do anything more for me. FYI - I am in Perth and have had two envelopes mailed to me this week, one from Melbourne and the other from Sydney and both arrived within two days; further, my delivery postman told me that ordinary mail is flowing very smoothly and it is only parcels which are taking longer to arrive. i.e. drop the Covid mail lies. I again ran the Janssen number this afternoon and reiterated that I want to speak to an Australian employee of J&J and was again advised that the customer care supervisory team would be emailed. As of the time of writing this review, still, no contact and I am really considering asking NSW Consumer Affairs to investigate my concern. Unfortunately, they advise at their website that they a snowed under and any complaint registered with them will take considerable time to be investigated. So there you have it, a large multinational company with little to no interest in providing a positive experience for affected consumers. UPDATE on 26/11/2021: I have just been phoned by a J&J Australian customer care supervisor who has apologised for the apparent non-delivery of my gift card. Further, she has cancelled the current card and dispatched a new card via. registered mail and provided me with its tracking number. I am now satisfied with the companies' response and have upgraded the star rating above accordingly.
Renee M.
Blocked me after I sent numerous complaints about their cruddy products through their online contact form, escalated matter to CEO as these hard headed "csrs" can't or won't help but instead just offer empty apologies. CEO never replied to either of my letters either, the second one of which I sent certified. What nerve.
Elle W.
Ignored a complaint regarding Listerine so clearly don't value their customers.
Sam P.
Disgraceful how they still keep selling talc in the UK. It has been discontinued in the US due to the frequent asbestos contamination that occurs. Do not use talc near your baby if you value their health.
