Reply from Jobtest.orgNov 22, 2024
Hello Donna,
Thank you for taking the time to share your concerns. We completely understand how seeing similar reviews could be concerning, and we want to provide a detailed explanation to clarify what happened.
In our system, reviews are stored centrally, and when you visit a coach’s profile (e.g., Coach Marlo), the system runs a query to search for reviews containing their name (in this case, "Marlo"). These reviews are then displayed on that coach’s profile. However, due to a glitch, instead of simply fetching the relevant reviews for each coach, the system mistakenly replaced the name in the reviews to match the coach whose profile was being viewed. This made it appear as though identical reviews existed for multiple coaches, with only the name swapped.
This was an unintended system error, and we are actively working with our development team to fix it. We’ve identified the root cause and are implementing changes to ensure reviews are displayed accurately moving forward.
To reassure you of the authenticity of our reviews, you can view unaltered, verified reviews for our coaches on Trustpilot by searching their names directly.
We sincerely apologize for the confusion this has caused. Your feedback is incredibly valuable to us, and we’re committed to making this right. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help!
Best regards,