JODOGOReviews of jodogoairportassist.com

Activities & Tours
447 Broadway 2nd Floor Suite #2794, New York, New York

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4.1

Great

Based on 31 reviews

JODOGO4.1

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About JODOGO

JODOGO Airport Assistance is your trusted global partner for seamless travel experiences. We specialize in airport meet and greet services, providing travelers with stress-free journeys at over 200 airports worldwide. Whether you're arriving, departing, or transiting, our dedicated team ensures smooth coordination from curbside to gate—including fast-track immigration, check-in assistance, baggage handling, lounge access, and more.Founded with a mission to make air travel more comfortable and accessible for everyone, JODOGO caters to individuals, families, senior citizens, corporate travelers, and VIPs alike. Our services are available 24/7 and are fully customizable to suit your needs.We take pride in our professionalism, attention to detail, and commitment to customer satisfaction. Our experienced staff is trained to offer compassionate, efficient, and multilingual support, ensuring that each journey is as effortless as possible.With a growing presence in the US, Europe, Asia, and the Middle East, JODOGO is rapidly becoming a preferred choice for travelers seeking personalized airport assistance. Whether you're flying for business or leisure, we’re here to make sure your airport experience is smooth, secure, and hassle-free.Travel confidently—travel with JODOGO.

JODOGO (jodogoairportassist.com) has 31 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: jodogoairportassist.com
Website: jodogoairportassist.com
Category: Activities & Tours
Location: New York, New York
Listed on Folks Told: 2026

JODOGO reviews

Showing 6 reviews with 1 star · Clear filters

Jani S.
Jun 4, 2026
Absolute Waste of Money!
I highly recommend avoiding this arrival meet and greet service. It is a complete rip-off. No Actual Service: There is no specialized team (like JODOGO) providing a premium experience. The ground staff simply meet you and walk you out of the airport. Zero Assistance: They absolutely do not help you with luggage, lines, or anything else in any meaningful way. A Fraction of the Price Locally: Instead of wasting your money paying in US dollars upfront, you can literally just ask any available ground staff at the airport. They will happily help you out for just 200 INR to 300 INR. I completely wasted my money on this booking. Learn from my mistake and do not waste yours!
Alf T.
Jun 17, 2025
Horrible - worst experience ever!
Company did not stick to any of the advertised promises: - no English speaker - met after immigration - person meeting us did not know we had ground transportation arranegd through them - had to give them phone number - luxurious groudn transportation was a 1960s van held together by duct tape and no functioning AC - when trying to cancel departure service during the ride to the hotel in broken van, company acknowledged their fault but still charged 10% cancelation fee and refused to give any money back for arrival service
Reply from JODOGOAug 4, 2025
Dear Alf We sincerely apologize for the experience you described—this is far from the standard we strive to provide at Jodogo. Your feedback is deeply concerning, and we regret that we did not meet the expectations set by our service commitments. A fluent English-speaking assistant, timely coordination, and reliable ground transportation are all core parts of what we promise, and we are truly sorry for falling short. We take full responsibility for the inconvenience caused. Our team is already investigating the incident in detail to ensure accountability with the local partners involved. While our policies include a cancellation fee, we understand your frustration and will review this case again internally to see if a resolution can be offered. We value your feedback as an opportunity to improve and ensure no other customer has a similar experience. Please feel free to contact us directly at [email protected] so we can look into this further and make things right. Sincerely, Team JODOGO
Michael P.
Jan 21, 2025
These people are idiots
These people are idiots. I wrote to them asking for assistance with an international departure from Chicago on Qatar airlines; I sent them all of the flight information, time date, etc. Also that there were 5 heavy bags [books]. They wrote back and offered arrival assistance and help through customs for $425.00. I don't think they can read. Avoid them at all costs ... just one frustration after another. Dr. E
Reply from JODOGOAug 4, 2025
Dear Dr. E, Thank you for your feedback, and we’re truly sorry to hear that your experience was frustrating. Upon reviewing the communication, it appears that the initial request submitted through our website was for arrival assistance, which is what our team responded to. We understand that you later clarified your need was for a departure service, and we sincerely regret that this caused confusion and impacted your impression of our service. Our goal is always to provide clear, tailored support based on our clients’ needs, and in this case, the shift in request type may not have been handled as seamlessly as it should have been. We appreciate you pointing this out—it helps us improve how we follow up and verify details. We’d welcome the chance to make this right or assist you in the future with the correct service in place. Please don’t hesitate to reach us directly at [email protected]. Warm regards, Team JODOGO
Or N.
May 9, 2024
It's a scam!!!!!!
It's a scam!!!!!!! The greeter never showed up, didn't answer the phone number the company sent me. Be careful and Don't pay them!!!!!
Reply from JODOGOAug 4, 2025
Dear Or We’re very sorry to hear about your experience and completely understand your frustration. We would like to clarify that Jodogo is not a scam, but a legitimate global airport assistance provider operating in over all major airports. In your case, our greeter was unfortunately unable to reach you due to unexpected airport security restrictions, which prevented them from accessing the designated area on time. We sincerely regret the inconvenience this caused. As soon as the issue was identified, a full refund was processed to acknowledge the service disruption. We also take every missed connection seriously and are working with our local teams to prevent such issues in the future. Your feedback is invaluable, and we hope this clarifies the situation. Should you have any further concerns or require support, please don’t hesitate to reach us directly at [email protected] Sincerely, Team JODOGO
Melodie H.
Jul 24, 2023
A greeter should be able to expedite…
A greeter should be able to expedite travel through the airport. This did not happen with my Mom on a recent trip through Atlanta airport. They blamed the mishap on Delta airlines. So my Mom was postponed for over 2 hours, the company did not take responsibility, even after I contacted them and refused to refund payment.
Bruce
Feb 7, 2023
Greeter was "a waste of space"
Greeter was "a waste of space" - he did nothing to facilitate our movement through immigration, nor was he anywhere to be seen whilst we were waiting for our bags to appear on the baggage carousel, we hade to get our own trolley and push it out through to the arrivals hall and as soon as he saw our pickup driver with the name card he disappeared without confirming nor saying goodbye. This was a very expensive lesson to learn - will not use JoDoGo ever again since getting coms back from them via email was difficult.

JODOGOReviews of jodogoairportassist.com

Rating breakdown

What customers rate

About JODOGO

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JODOGOReviews of jodogoairportassist.com

Rating breakdown

What customers rate

JODOGO reviews

Absolute Waste of Money!

Horrible - worst experience ever!

These people are idiots

It's a scam!!!!!!

A greeter should be able to expedite…

Greeter was "a waste of space"

About JODOGO

More in Activities & Tours, New York

Safwa Travels

JayWay Travel

Cultural Island Travel - Travel To Cuba Legally

Al Quran Travels

JODOGO reviews

Absolute Waste of Money!

Horrible - worst experience ever!

These people are idiots

It's a scam!!!!!!

A greeter should be able to expedite…

Greeter was "a waste of space"