John Hancock Life InsuranceReviews of johnhancockinsurance.com

Avoid John Hancock at all costs. Their fees are excessive, their interest charges are unreasonable, and the way they handle your money is downright predatory. A significant portion of the funds you contribute will be eaten up by their hidden charges and policy fees, leaving you with far less value than you expect. Even if you’ve built up cash value, they’ll find a way to drain it. It’s shocking that a company with these practices is still in business. This is not a safe or customer-focused institution. Take your money elsewhere , do not trust John Hancock with your financial future.

I loved this policy and the company from 2019 through July of 2024. Then in August in 2024 it all went to hell in a handbasket. They are constantly misapplying my payments (or not applying them at all), sending me cancelation notices because of their errors, taking extra money out of my account that I did not authorize and then taking over a month to refund it. I have spoken with multiple "managers" and had so many support requests I am probably my own option in the drop down menu and yet it still continues to happen. I wanted a life insurance policy, not a full time job babysitting a company to do what they are contractually obligated to do!

DON'T EVEN BOTHER! They will ask you for supporting documents that don't even exist until you call it quits! They will do everything in their power NOT to pay your claim. I travel a lot, had to file a few claims here and there and this is BY FAR the worst experience. So much so, that I just gave up and walked away not reimbursed! Which is what they ultimately hope will happen! DISHONEST to the bone.

I changed checking accounts in December and called John Hancock and gave them the new information. Well for January and February 2025 they did not take out any premiums. I called in February and a c/s clerk looked at it and said that there was a error on their end and she would put though the premiums. Well they did that for a total of $102.36 which went though four days later. In addition to the $102.36 they took out an additional $211.93.By doing this cost me to go in the minus and Chase bank charged me two 34$ NSF charges. If they had not taken out the $211.93 I would not have had the NSF charges. I called them they said they would get on it right away and get me my $211.93 back but not the NSF charges. I sent them documentation and they said it would be 10 working days to get it complete. I called last week and they said they would escalate it. Now it has been 13 working days and still I have not heard anything from John Hancock on the refund of the money. They did however give me the $102.36 back. Why I do not know. I am a senior citizen on a fixed income and I really could use my money back $211.93 as well as my two overdraft charges. I have always consider JH a great company. My parents had policies dating back to the 1950's until they died and JH paid those policies within two weeks of their passing. This is why I chose to go with JH. I just want my money back and not all the red tape and passing the buck to other people.

was told never received first set of documents for life insurance claim faxed on 2-3 so had to refax on 2-11 and was told claim would take 10 business days but would be expedited since original docs were never processed. it is now 2-28 and i am being told that the claim was just processed today and will be mailed tomorrow. the other claim that i filed for a different co was processed in 3 days. this is not the was to treat your customers especially after the death of a loved one.

My dad regretted getting this policy because they made excuses and paid very little when claims were made. I just attempted to file a Hospice Claim and the agent kept talking about if I had legal paperwork even though he had my name on file. My dad was 99 and had an unofficial will so no I don't. Hospice kept his DNR and his Hospice paperwork. The agent who was foreign also kept saying there was another open claim from April 2021 to 2024 which I don't know what that was, I said forget that, why hasn't that been paid? I will just eat the $700 instead of dealing with these jerks. Just don't get a policy.

Mind you this is still ongoing...my husbands mother passed at 97 in November 2023, father in 2012. Policy was on both parents so both had to pass. Sent EVERYTHING including death certificates for both in December. Re-sent in January because they "lost" everything. We call every week and get nothing but different excuses for not sending out the death benefit. "another dept accidently received it, give us 48 hours" Sure. Right. Call again... "Can't figure out the amount" (we have a statement). "It hasn't been 10 days" Wow, I'm pretty sure it has. "it will be in the mail in another couple of weeks" Oh and the best one is "it will only be half the amount" (did I mention we have a statement) And just so everyone is aware, they do not pay interest on money that they "hang on to". We have since filled a claim with the insurance commissioner in our state.

My (ex) financial advisor sold me an annuity, claiming it was an investment. It seemed very complicated but I trusted him. After we parted ways, I looked into it, and found that this really profited the company (and probably him). It is worth less than when I bought it, after many years, and they take their cut no matter what. The company denies any responsibility. To make matters worse, the customer service is bad. I had to call many times to find out what was going on. Today, for some reason the website did not work (I was just trying to get their phone number). I had to call their tech support who could not explain it, so had to get a new password. Then I called, was verified, was finally transferred to an agent who wanted to verify me yet again (3rd time today, 2nd time in that call). I hung up in disgust.