BlivReviews of joinbliv.com

Stephanie was a great help to me. She gave me valuable information concerning my GLP1 and proper dosage.

Simple and quick answer to all my questions.

My prescription has less medication in it and I have t been able to get someone to answer why.

Stephanie was the Nurse I spoke with today about my journey, she answered every question I had, and was very helpful. I really wasn't sure I wanted to do the progress check in, but I am glad I did.

Stephanie answered all my questions and all my concerns.She was wonderful help

My questions were addressed

I returned to Bliv after a previous good experience. I often recommended their company to others and referred multiple people who paid for their products. What I thought was helpful customer service and a product that worked now feels like a bait and switch. This order was completely wrong, and their treatment of me has been unacceptable. I have yet to speak with an executive leader or supervisor regarding the representative “Holly,” who damaged my experience and created a major issue for me as a customer. I clearly stated my dosage progression (12.5 mg) for my reorder from the previous month (10 mg). Instead, I received a 30 mL vial labeled for a 5 mg dose containing a compounded mixture of tirzepatide and another substance (“cyline”) that was never disclosed or listed on the website at the time of purchase. I was not contacted or given the opportunity to approve any changes. The provider did not call or email me to explain what “cyline” is or to obtain my consent before changing my prescription. The vial also appeared significantly underfilled (approximately 20–25% full) and did not match my prescribed progression or the vial I received last month for my 10 mg dosage (or any prior orders). I kept my previous vials for comparison, which clearly show the difference. I contacted the pharmacy (Perfection Rx), and they confirmed that the provider, Jessica Flechner, changed my order from the previous month. They also stated that my prior prescription could have been honored if it had not been altered and that the provider should have contacted me first. I was not contacted for either this order or the previous one before the prescription was submitted. When I attempted to resolve this the day the vial arrived, a representative (Holly) hung up on me because I refused to accept the formulation. My two follow-up emails were also ignored. I have since contacted Klarna to assist in recovering the funds (over $600) for the product I paid for, and I am filing complaints at both the state and federal levels. Under medical advisement from my primary doctor, I was instructed not to take the medication due to these discrepancies. I have not opened the vial. I have kept the product properly stored and will retain it as evidence if necessary. I am not a test subject—I am a patient trying to improve my health. No one has the right to switch medications without my knowledge or consent. This situation raises serious concerns about transparency, informed consent, and patient safety. I was willing to continue doing business with this company, but only if issues were addressed appropriately. Unfortunately, that did not happen. It is alarming to think a different medication could be sent without disclosure from one month to the next. This type of conduct may constitute a “bait and switch” and deceptive practice. Under Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45), “unfair or deceptive acts or practices in or affecting commerce… are hereby declared unlawful.” I have initiated a dispute and filed complaints due to the lack of response and resolution. The company is based in Utah. If you are experiencing similar issues, consider contacting your state consumer protection office, the Utah Attorney General, the Better Business Bureau, and the U.S. Food and Drug Administration ASAP! UPDATE (Response to Company) 05-01-26 Thank you for your response (finally). I appreciate the acknowledgment that "I should have been clearly informed of any changes" because that is the core issue. The provider never contacted me and made changes without my direct (in-person) permission! A general notice in a patient portal is not the same as direct communication or informed consent for a change to an individual prescription, especially when it involves adding another substance and altering the dosage progression. I did not receive what I ordered (and this was a reorder from last months order) or what aligns with my prescribed treatment plan. The medication I received reflects a different formulation (adding cyline) and dosing level than my progression, which has also been confirmed as a concern by both the dispensing pharmacy (Perfection RX) and my primary medical provider. I have made multiple attempts to resolve this directly via email (two) and phone (Holley hung up in my face), and those messages have been ignored. As a result, I am now two weeks behind in my prescribed injection schedule and treatment progression. I have already contacted Klarna to initiate a refund unless the original medication I ordered is sent as requested. They are attempting to contact with you to fulfil the orginal order as well or get a refund in full. I am still requesting a written resolution for either: Overnight the meds I paid for or give me a full refund.

Just had my follow up call with my assigned nurse educator, Stephanie Davis. I'm on week #7 with Bliv and can't say enough great things about the company, the product, and the support. I had an issue with using Care Credit when signing up. 1 phone call to a human in the US (!) and it was fixed immediately. The pharmacy formulation was explained and my questions about additives (there weren't any) were answered clearly without gatekeeping or deflection tactics. My nurse educator, Stephanie, made sure I understood how to use my Tirzepatide, what to expect, how to change my eating and sent meal plans and recipes to support my journey. I don't feel like I'm just another number. If I have questions or concerns I can reach someone via phone or email and get a response quickly. Highly recommend Bliv and Stephanie Davis!