Reply from Blossom HealthMar 13, 2026
Hi Krystal - thank you for your feedback. I'm sorry you're disappointed in your experience with Blossom, and I've had a chance to investigate what happened here.
1. As a clinical matter, autism is a diagnosis that has degrees of confidence, never 100% certainty. It's not like a broken bone where a CT scan can definitively tell you whether you have a fracture or not.
As your Blossom psych provider explained, we can diagnose autism with a good degree of confidence using the tools we have at our disposal (patient presentation & interview, patient history, family history, diagnostic questionnaires, digital cognitive exams, etc.).
But if you want to have an even higher level of confidence in an autism diagnosis, you can go to a neuropsychologist (which Blossom does not have as we are a psychiatry clinic) and they can go through a full 3+ hour long battery of tests for you (including the ADOS-2 you mentioned).
But I do want to make clear that our psychiatrists are fully qualified to and do diagnose autism and other neuro-atypical disorders with patients.
2. Regarding accommodation or disability documentation - we do supply such documentation for established patients where we've had a chance to observe them over two or more visits.
When a brand new patient comes to us explicitly seeking accommodation documentation, we typically defer that request to a later visit as it would be unethical to provide it immediately.
3. Regarding the atomoxetine medication your provider prescribed to you. The treatment plan was fully explained to you during the visit (including reasons for prescribing, directions for use, possible side effects, etc.) which you acknowledged and agreed to affirmatively. If you had previously tried that medication and reacted poorly to it, we would need you to make that information known to us.
4. Regarding your request for a "refund". Your provider spent 52 minutes with you performing a full psych intake evaluation, which was billed to your insurance plan and you were charged a $45 copay (as required by your insurance plan).
We do not have discretion to refund you that $45 as we are contractually and legally required by your insurance company to collect it.
If it were up to us, every patient would be seen for free with zero out-of-pocket costs, but unfortunately that's not how the health insurance system works and we're bound by the specifics of your insurance coverage and plan requirements.
5. Regarding our response times, we responded to you within the same day each time you contacted us.
----
All in all, we apologize that we fell short of your expectations and we hope you're able to access the care you need - whether with us or elsewhere.
If you would like to continue with Blossom, please let us know and we'd be happy to help you schedule a follow-up appointment.