EmbodyReviews of joinem.co

Reply from EmbodyAug 7, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how difficult it is when you have questions about your treatment and can't get the support you need. Long hold times and delayed email responses are frustrating, and we understand that your time is valuable. We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and help get the answers you need as quickly as possible. Thank you for taking the time to share your feedback.

Reply from EmbodyAug 7, 2026

Hi Tammy, We're sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is to wait for updates, only to later learn that additional documentation is needed to move your treatment forward. We also understand how disappointing it is to experience delays in communication while trying to resolve the issue. We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, clarify the documentation requirements, and discuss your concerns. Thank you for taking the time to share your feedback.

Reply from EmbodyAug 7, 2026

Hi Randol, We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to submit your prescription information, follow up multiple times to clarify your treatment history, and still have concerns that the prescribed medication did not align with your expectations. We also understand how frustrating it is to feel like your concerns weren't resolved when you reached out for assistance. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate treatment recommendations and address questions before an order is fulfilled. We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription history, your treatment plan, and your billing concerns to help work toward a resolution. Thank you for taking the time to share your feedback.