EmbodyReviews of joinem.co

I've tried calling and email. Emails have gone unanswered. I wait 30 minutes today for a return call which is under the 50 minutes they stated. There is no message option in the patient portal.

The provider was great and listened to everything I wanted to talk about. Best tele visit i have had with any provider ever !

The doctor was very informative and answered all my questions with kindness and patience

It’s unfortunate that zero stars is not an option. My experience started out fine, product was approved and shipped, credit card charged. I had a FedEx notice that my shipment was delivered July 29. Problem was, I never received it. Called FedEx, they told me the shipment was delivered that day. The picture did not match anything at my house. FedEx said I had to call Embody and they had to initiate a case from the pharmacy. After multiple prolonged wait times, 45 minutes when I finally got through-first wait time was 1 hour, third was 1 hr 58 minutes, Embody CS told me they would notify the pharmacy and someone would be in touch with me. Several days later, still nothing. Aug 1 FedEx confirms shipment to the wrong address. Still nothing from the pharmacy. FedEx said they had heard nothing from the company or the pharmacy but finally gave me a case number. Emails went back and forth after I provided Embody with a case number. Still nothing from Embody. Aug 3 my neighbor informed me they had my package and dropped it off at my house, they had been out of town for a week and the package was in their box. It has been over 100 degrees since last week here. Still nothing from Embody on reshipment. Finally got disgusted and called Link pharmacy(first time calling them was after hours and message said to leave a voicemail-there was no voicemail function available). Called them again the next day, explained what happened, they verified that the shipment was unusable and told me they would reship sometime next week. This has been dragging on since July 29 and still no medication. I would NEVER recommend this company, customer service is worse than American Airlines.

NP was so supportive and understanding

Horrible communication. Thus company does it's very best to make it impossible for you to find a way to contact them and/or cancel. Avoid at all costs.

Very pleasant phone call with Ivan. Everything went smoothly

I can't get a response via email and it's been weeks. I can't speak to a human on the phone, I've been on hold for over 30 minutes!