Excellent
Based on 187 reviews
Gerald Wallet4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Gerald Wallet (joingerald.com) has 187 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
187 approved reviews, newest moderated first
Elijah R.
Great customer service by Mark and great free transfers. Very helpful
Reply from Gerald WalletSep 23, 2026
Thank you for your kind feedback! We’re glad you’ve had a great experience with Mark and have found the free cash advance transfers helpful. We’ll be sure to pass along your appreciation to him!
Kim K.
I was approved for a $50 andance. Total transfer to my bank? $19.00! $19.99 subscription to Compass and 11.01 was added to the balance to their,"cornerstore.". The 11.01 is required to be able to access an advance! I do not give 50 fuks what the AP says the, $19.99 compass subscription is not a choice. I was never asked never offered anything. The terms read that EITHER cornerstore purchase OR Compass membership is needed to access cash advance option. Payback amount owed? $38.99 makes no sense to me...
Reply from Gerald WalletSep 23, 2026
Hi there — we’re sorry to hear the experience was frustrating. Gerald combines Buy Now, Pay Later and Cash Advance services. You can use part of your advance to shop in our e-store or Compass, our AI-powered financial assistant, and after meeting the activation threshold, enjoy a free Instant Cash Advance transfer to your bank with no upfront payments, interest, or late fees. You can choose to spend the full threshold in our store or split it between the store and Compass. Compass spending counts 2x toward the threshold, helping you reach it faster. Unlike apps that charge subscription fees out of pocket, Gerald has no membership or hidden fees. We’re committed to improving communication and transparency. For more information, please check our Terms of Use or FAQ, or contact [email protected].
Will D.
They are shady and greedy liars. They somehow get access to other banking accounts from their app being on your phone. They need to be shut down
Reply from Gerald WalletSep 23, 2026
We’re sorry to hear about your concerns, especially regarding your banking information and account security. We take privacy and security seriously, and we’d like the opportunity to look into what happened. We encourage you to contact our support team at [email protected] with the details of your concern so we can review your account and assist you directly.
Sheraud M.
Jonas was great help with my account
Reply from Gerald WalletAug 26, 2026
Thank you for sharing your feedback! We’re glad Jonas was able to provide the help you needed with your account. We’ll be sure to pass along your kind words to him!
Chris H.
Markfil was very helpful and helped me when I needed it.
Reply from Gerald WalletAug 26, 2026
Thank you for recognizing Markfil! We’re glad he was there to provide the help you needed when you needed it. We’ll be sure to share your kind words with him.
Kenney T.
Mark was very helpful.
Reply from Gerald WalletAug 20, 2026
Thanks for sharing your experience! We’re glad Mark was able to provide the help you needed. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to leave a review.
Shantelle B.
Mark was very professional and helpful and I appreciate it
Reply from Gerald WalletAug 20, 2026
Thank you for recognizing Mark! We’re glad his professionalism and helpfulness made a positive impression. We’ll be sure to pass along your appreciation to him—it’s always great to know his support was valued.
Jacob O.
The return messages are very slow
Reply from Gerald WalletAug 20, 2026
We’re sorry to hear that our response times felt slow. We noticed that our team has already assisted you with your concern, but if you’re still experiencing any unresolved issues, please reach out to our support team again so we can take another look and make sure everything is addressed. We appreciate your patience and feedback as we continue working to improve our support experience.
