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Homebase Reviews | Read Customer Reviews of joinhomebase.com

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Homebase

HomebaseReviews of joinhomebase.com

Internet & Software
Pacific Ave 1800, San Francisco, California

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3.7

Average

Based on 366 reviews

Homebase3.7

Reviews366 About Contact

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Rating breakdown

5 star60%
4 star7%
3 star5%
2 star3%
1 star25%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Homebase

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers.Homebase helps you:✅ Save managers 5+ hours a week✅ Automate time tracking with our free time clock✅ End scheduling chaos with reminders, templates, shift notes✅ Centralize team communications✅ Run payroll (no manual data entry or paperwork!)✅ Get help to stay compliant with federal, state, labor laws✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider✅ Stay connected with our iOS and Android appsYou're in good company:• 2,000,000+ hourly workers conquer their workdays with Homebase• Best Payroll for Hourly Teams 2024 - USA Today Blueprint• Best Time Clock 2023 - The Motley Fool• Best Scheduling 2023 - Investopedia• Best HR & Employee App 2023 - The Webby Awards

Homebase (joinhomebase.com) has 366 customer reviews on Folks Told, with an average rating of 3.7 out of 5.

Also known as: joinhomebase.com
Website: joinhomebase.com
Category: Internet & Software
Location: San Francisco, California
Listed on Folks Told: 2026

Contact & location

joinhomebase.com
Pacific Ave 1800San Francisco, CA 94109

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 92% of reviews.
Most recent review: October 2026.

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Homebase reviews

366 approved reviews, newest moderated first

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Joe A.
Jun 21, 2026
Customer support SUCK really bad
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
Reply from HomebaseJun 22, 2026
We’re truly sorry for the frustration—that’s not the experience we want for you. We definitely want to help. If you’d like to speak with a real person, please request a callback here: https://support.joinhomebase.com/s/ 💜 We’d appreciate the chance to learn more about what happened and work toward a resolution. 💜
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Lawrence Smith, J.
Jun 19, 2026
Great support team
Homebase support team is fast and knowledgeable. Both the chatbox and live support were excellent.
Reply from HomebaseJun 22, 2026
Thank you for the 5 stars! 🙌 We’re thrilled to hear our support team delivered for you. Fast, knowledgeable help is exactly what we strive for, whether you’re using chat or working with a live representative. Thank you for being the best part of Homebase 💜
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Yusel R.
Jun 19, 2026
Excelente...
Excelente...
Reply from HomebaseJun 22, 2026
¡Gracias por las 5 estrellas, Yusel! 🙌 Nos alegra mucho saber que tu experiencia con Homebase ha sido excelente. Seguimos trabajando para hacer tu día de trabajo más fácil y mantener a tu equipo imparable. 💪 Gracias por ser la mejor parte de Homebase 💜
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ian C.
Jun 18, 2026
Used to be great. Not a fan of new AI features.
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring feature. They do not even give you the option to turn off the screener questions. The first week, I had the AI screener dismiss a qualified employee and schedule an interview for me when I was not available. I had to go in and manually change the settings. The AI screener is not even effective!!! The "qualified" candidates were worse than the applicants from the rejected pile. Seems like an unnecessary step to implement AI into every aspect of our life.
Reply from HomebaseJun 18, 2026
We’re so sorry the new experience hasn’t worked as expected for you. Thank you for the thoughtful feedback—it truly helps us improve. We understand your concerns about the AI hiring tools and the screening experience. We’ll be sure to pass this feedback along to our product team for review. 💜 Thank you for being the best part of Homebase 💜
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Brad S.
Jun 17, 2026
Easy to Use, Affordable, and Outstanding Support
Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their pricing is very competitive, especially for small businesses, and the value is excellent for the features provided. What really stands out is their customer support. Whenever we've had a question, the support team has been responsive, knowledgeable, and easy to work with. Overall, Homebase Payroll has saved us time and simplified payroll management. Highly recommended!
Reply from HomebaseJun 18, 2026
Thank you for the incredible 5-star review, Brad! 🙌 We’re thrilled to hear Homebase Payroll has made payroll easier, faster, and less stressful for your business. Easy setup, competitive pricing, and outstanding support are exactly what we strive to deliver. Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
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Adam P.
Jun 17, 2026
Jeffrey solved our issues with…
Jeffrey solved our issues with connecting Homebase to clover quickly and accurately. We are very happy with the results.
Reply from HomebaseJun 18, 2026
Thank you for the 5 stars, Adam! 🙌 We’re so glad Jeffrey was able to get your Clover connection resolved quickly and accurately. That’s exactly the kind of support we strive to provide. Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
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Mark M.
Jun 17, 2026
The agent called back right away which…
The agent called back right away which was a plus to get a live person on the phone he took the time to research my problem and stayed working with it until he fixed it the one suggestion is there should be a place on there where you can remove previous employers or profiles that was the problem I had there was no place on the app to show me that I had a couple profiles that was making it impossible to join the one I'm working for now but the agent was very helpful and fix the problem in a timely manner
Reply from HomebaseJun 18, 2026
Thank you for the 5 stars, Mark! 🙌 We’re so glad our agent called back quickly, took the time to research the issue, and stayed with it until it was resolved. We also appreciate the feedback about managing old profiles—that’s a great suggestion, and we’ll pass it along to our team. Thank you for being the best part of Homebase 💜
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Rene V.
Jun 17, 2026
The Homebase representative called me…
The Homebase representative called me back immediately and was able to fix my issue with the our billing. He was very professional and understanding as well.
Reply from HomebaseJun 17, 2026
Thank you for the 5 stars! 🙌 We’re so glad our representative was able to call you back quickly and resolve your billing issue. Professional, understanding support is exactly the experience we strive to provide. 💜 Thank you for being the best part of Homebase 💜
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