HomebaseReviews of joinhomebase.com

Owning six restaurants and bars, we rely heavily on HB as a critical tool for open and clear communication. Christopher Peralta has been, by far, the most timely and responsive representative we’ve worked with from any company. Highly recommend.

Homebase is a huge help within the hiring process and a great HR system to use. Christofer Peralta has been the best point of contact for any questions and needs that arise, always answered immediately.

I would not recommend this company for payroll to anyone. Any pros you think they may have are overwhelmingly offset with their support. The customer service is the worst of any company I have ever used in my entire life. The only way to physically talk with a real person if you have the basic plan is pretend you are interested in their payroll service, talk to a sales rep and beg them to help you and transfer you to payroll. And even then, after you get a call back, you’ll never get to talk to them again without going through sales again or hoping you someday get a response via email. In addition , the support team is questionable in their knowledge and answers vary with different employees. All responses take several days leaving you wondering if you will ever get help. What kind of company operates this way? Unprofessional and unreliable!! Please save yourself the headache and use Gusto or ADP, even if they are slightly more expensive.

I have my scheduler with them and run my payroll through them! DON'T USE THEM! When you need help to resolve the issues that the company caused they are never available. I've been working on two case numbers since October of last year! Case #01487172 and Case #01665073. I am a small business and they abuse my time and resources and fail to resolve there problems. This case has led to penalties and interest and a pending CIVIL ACTION due to them not paying enough UI insurance when running my payroll.

Their customer service seems great until you’ve run your first payroll and then they abandon you. I did the W2 preview on 12/10/25 and found that every single box on the W2s had the wrong amounts. I have been trying to get them to correct this ever since. Any time you chat or talk on the phone with a real person, they can’t actually help you with anything. All they ever do is say they’ll ping the department in charge of my support request. I’ve been tossed around between support, taxops and payroll. Yesterday, 1/26/26 the employees were sent emails from Homebase to view their W2s and they are still incorrect. Of course the employees are freaking out since the W2s say they made 3 times as much money as they actually did. Something got screwed up after the transition from ADP. The amounts they had me verify before I ran my first payroll were correct and now suddenly they’re all wrong. The agent I spoke to today, 1/27/26 said all she could tell me was that she was sorry and that my corrections were sent to their banking partner to make the corrections. She offered to let me speak to a manager but said they wouldn’t be able to tell me anything different. No one can even promise me that they will be fixed before the deadline and I’ve been trying to get this resolved for over a month. There’s no excuse for not being able to correct this sooner. This is the worst customer service experience I have ever had in my life. I should have done the W2s myself. I would have saved so many hours that I have spent trying to get this resolved. Homebase, in response to your reply: I was just told that it would take 6-8 weeks to receive corrected W2s so you are lying when you just told me that they would be fixed before the filing deadline.

RUN DO NOT WALK AWAY. You just always regret going with a no-name. Stick with one of the big guys for payroll, people. Extensive website issues, unreasonable and overreaching security requirements, just make for a difficult and time-consuming experience. You're paying for a service that is supposed to save you time and irritation, not create more. Regarding business's response: My frustrating hour+ long experience with your customer service with no real resolution is what spurred me to write this review in the first place.

Homebase works well for scheduling and communication, but their payroll setup was incorrect despite providing proper tax documents. Over four quarters, issues worsened, including a missed Q3 payment that took two months to resolve. Although they reimbursed fines and fees once, they didn't the second time. Switching payroll providers mid-year is complex, so I stayed. I'm still getting conflicting messages from Homebase—frontline support says my account needs fixing, while management claims everything is fine. I have records showing ongoing problems and their inability to process L&I paperwork properly. Update: 1/12/2026. Reached out again. Still dont have Q3 resolved. Still getting two different lines of e-mails one from front line and another from Mangers that give me different messages. Q4 is being filed there is now a unknown filing for $377.98 for federal unemployment tax with one employee. They have no explanation as of yet 7 days later. Response: That seems strange let me get an explanation...

I was a happy customer for 2 years, and I am even listed on their website with quoted positive reviews. Today marks the 8th week of them avoiding me completely when trying to get their help with a payroll tax issue. The IRS is penalizing me with daily interest for a misfilled payroll tax payment HomeBase made on my behalf. I brought this their attention 8 weeks ago, and nothing. Email is the only way they will address the issue, and no response what so ever. I will be leaving asap and highly disappointed.