Kim C.
I had an issue with warm meds.
I had an issue with the billing, they answered all my questions, and helped resolve it for me...... then fast forward to a couple days later. I was supposed to receive my meds on Friday 4/3, they didn't arrive until 4/6. Upon arrival both ice packs were thawed and room temp and internal temp of bag was also room temp, making the med room temp. Upon contacting support about this and telling them there is no way for me to know how long the med was not cold and asking if it was safe, I was told "their pharmacy expects for the ice packs to melt and that's why the meds are sent in a bag that is temp controlled and that the first thing I should do is place my meds in the fridge, like I already did" Then ended the conversation. No mention of my worry about time frame of how long the meds could have been room temp, or safe.