Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Myself as a person has changed so much since I first started. I couldn't have imagined that I'd finally find peace, peace with myself. Something I thought I would never regain but I did by trusting the process. Im forever grateful for this program and would recommend it to anyone at anytime staring at a dead-end.

Up until this month I was doing fantastic after 5 months of treatment. I have PTSD and extreme anxiety. I have been now two weeks without my medication and have been back and forth with the pharmacy, USPS and the joyous care team and still do not have my medication. USPS tells me they never received the item. The pharmacy tells me to file a claim with USPS but that could take weeks to resolve. I know the company can see that I have not signed for the delivery and they can see that it was never delivered because the tracking completely stopped after the shipping label was created. This is someone's Mental Health and well-being that is affected by this that it should be taken a little more seriously. The care team just directs me to USPS and it's like a never-ending nightmare Circle. To do so well on a medication and have it abruptly taken from you is not safe and not ethical at all. I can't talk to a real person because there's no way for me to do that only emails and phone calls.

No medication, no refund, zero customer support. Total nightmare dealing with Joyous customer service. The post office lost my 3rd-month refill shipment on May 20th. I reached out to Joyous immediately, and for nearly two weeks, they have given me the exact same cut-and-paste AI replies claiming they are "escalating" the issue. It's now June 2nd, and they haven't done a thing. They even told me to just go back to the post office, completely failing to understand how shipping and tracking work. They won't ship a replacement and they won't issue a refund. Do not trust them with your medication.

I have been taking antidepressants for 26 years now and tried all types of antidepressants like sertraline, buspirone, trazodone, valproic acid etc... and finally this had a significant improvement on my mental health for the first month of treatment. The video calls with the care team were easy to schedule and very convenient. I don't have to be physically p present to an appointment which saves me time. After 7.4 months of treatment I think I feel better to finally stop my subscription.

I appreciated the opportunity to try microdosing. I found the medical professional meetings to be helpful and for the most part, the Joyous team is responsive. I had to watch when deliveries came because my postperson routinely noted it was "left with a person" when it was only placed in my mailbox. Not a joyous issues. I only tried for 3 months, which was enough for me. I'm glad this opportunity is available.

This treatment process was the best and most effective for my anxiety and depression which used to be a big control in my life and even more in my lack of communication, I have now grown and become even better at being able to speak my mind and go further with my own opinions! This was also great due to past trauma i was quite treatment resistant but this truly helped me feel and handle what I thought was too big for me to ever face. Thank you Joyous!!!

**1-Star Review** **Terrible Communication System and Wasted Time** I went through their initial intake process and was told I needed a second appointment for telehealth approval. Sounded straightforward at first, but it quickly turned into a nightmare. I ended up scheduling **five different appointments**, spent hours waiting in Zoom lobbies, and **never actually got a single telehealth visit**. Communication was strictly text-only, even when things were clearly going wrong. No phone support, no real assistance — just silence and more rescheduling. The entire process was an enormous waste of time and energy. If you already have anxiety, this system will make it significantly worse. I’ve requested a refund and am really hoping they can at least handle that competently. **Avoid this service.** Extremely poor execution and customer support. Not worth the frustration.

Before I signed up I requested a reasonable accommodation of doing my daily check-ins via e-mail. Both staff (to my face) and in e-mail said this could be done. After a week of treatment and many attempts to communicate the problem, I still was not being sent an e-mail option. I have cancelled my subscription and will be filing a fraud charge with my bank to stop the remaining 2 months of payment (which I do not remember agreeing to). They were happy to sign me up and take my money, but did not provide the necessary supervision for my safety. They should not be allowed to be in business.