Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Joyous really made it easy to find support within their network. The process was simple and they made sure we were on the same page from beginning to end. They were extremely thorough and the dr I worked with was phenomenal. The treatment itself was easy enough to follow. I stand by this treatment now and in additional to seeing my therapist bi weekly this played a huge role in finally leveling out. I would recommend joyous and ketamine therapy to everyone who asked!

Original review follows this update): I received a request from Trustpilot to verify my customer information, and also another email from Joyous stating that they billed me because they have provided me with service (essentially through the end of the month). So I went to log in tomy Joyous account to get the info Trustpilot requested--only to find that I can no longer log in. The error message reads, "Only Joyous patients can log in with a phone number." In other words, they charge me for an extra month and claim they can't reverse the charge because they have provided service, but at the same have locked me out of the website. People, PLEASE do your research and look at what people have to say about their business practices--a company who is in the business of treating people with mental health issues! I am in the process of working with the Washington State Attorney General's office and I hope others who have experienced this kind of behavior do the same. And to think, I was going to pause my service for ONE MONTH because I couldn't afford it... Original review follows: I utilized the Joyous service for quite some time, and at first felt they were responsive and credible. However, after a while their service slacked to the point where they couldn't fill my subscription on time (though I was still paying). They finally sent my refill (though I received no credit for the missing days), and from there on I had to send reminders as the refill date approached. Finally, I paused the service for one month due to monetary constraints. Instead of pausing the service, they billed me a day early and then when I notified them of their error they told me they billed me because I had utilized the service within 20 days! Oh and be forwarned--the steps they list on their website for canceling their service are wrong. I tried following the steps on the website for days before I had to finally notify them by email. They then respond after another day to tell you to follow a link and fill out an "offboarding" form, which they sit on for another day... In other words, they add a bunch of obstacles to prolong your service to justify charging you again. Do a web search and you will find tons of posts with people asking how to cancel--definitely not something you see with a reliable company!

Absolutely best decision I have ever made for my own mental health. The team is very real and super helpful. Medication is affordable and the treatment is amazing!! Thank you Joyous for all you have done! #Joyous #Joyousforlife #Joyousteam

Not only do they have Terrible customer service but the medication made me unable to rest at all for the whole 2nd night that I took it. I felt nauseous and almost had to leave work after tossing and turning all night. I let them know how I was feeling and they completely disregarded anything I said and said they’d be happy to cancel. Oh and when I asked for a refund they were very quick to say that wasn’t an option. I would say more but I’m honestly trying to feel better and get some much needed rest. Oh and they say that they will reach out to your providers before they send out any medication.. they absolutely didn’t and my health care provider didn’t appreciate that she wasn’t contacted first. I highly recommend trying a better company who actually cares about the HUMAN BEINGS that they are offering mind altering substances to. I say that because from what I know the medication isn’t even FDA approved and they allow you to take it for 2 days before they tell you you’ll need to take your own blood pressure for them and send that in before they’ll “give you another higher dose” How do I even know I want a higher dose? It’s like in order to “level up” we need you to send us your blood pressure reading.. um that’s a red flag. What kind of medicine requires you to check your own blood pressure at home by yourself 40 minutes after you take a higher dose you aren’t even sure you need? I’m pretty sure that what we’re dealing with is an AI treatment center that takes no responsibility for you as a patient. No im not taking my own blood pressure and sending it in to you after I take the next dose of a medication “before I can get a new higher dose” Since when am I “ looking for the next higher dose of anything” They don’t have any compassion or concern for my wellbeing before they send it and when I say it made me sick on day 2 they refuse to let me return it for a refund? Ok, that’s a sign that I did good canceling it for sure. Ridiculous. I hope this doesn’t get deleted and it helps someone make their own choices on the matter.

I would caution most people to stay away from this company. There are many reputable companies that are working with Ketamine and those of us with mental health issues. Joyous is not one of them. There is little to no oversight by a medical professional. All communication are driven by AI or someone with a personality akin to one. I started the process of onboarding with them on Nov 29th. Payed for the medication on December 22nd. It's January 9th and they still have not gotten the medication ou. There has been nothing but a string of excuses for the delays most of which is them contirditing themselves. The icing on the cake was tonight however when I was told they care about me and my well-being which is why they were willing to work with me on resolving this manner. After all of this they still feel like they are doing ME a favor. Sums up the buisness model of Joyous in a nutshell. Avoid at all costs. There are many other programs out there with outstanding track records a few moments with Google will help guide you. *In regards to your reply Joyous you are still not taking ownership of your broken process. This had nothing to do with USPS and everything to do with you saying your Dr had released the prescription, took my money, and then lied about where things were. It is very obvious that you are in well over your head and you need to be reminded there are actual human lives on the other end. People who are suffering and were reaching out for help to only be taken advantage of. Do better, others are.

Initially, I had doubts about this program. I'd been on mood stabilizers and antidepressants for many years, but they didn't lift the "grey-blues" that surrounded me for YEARS! Some days it was hard to focus...to even leave the house! But then, this "JOYOUS" ad kept popping up on my Instagram page and the rest is history!! I've been on the "JOYOUS" at home Ketamine Therapy program for about 2 months now and I can feel a positive change in my overall outlook on life. My journey towards better mental health has only just begun, but I'm so very thankful that there's an at home therapy program that's reasonably priced such as "JOYOUS" and may be the answer to a better outlook for your tomorrow's!

Made an appointment, went through all the questionnaire stuff, got a ton of texts from them, got a text saying my appointment was cancelled with no indication as to why, made another appointment and was told i was disqualified but there was no indication as to why. Can't get ahold of anyone at the company via phone/text/email. Super sketchy, waste of my time. Don't trust these people. — In response to their response, no — my situation has not been rectified. If anything, my experience with Joyous has gotten markedly worse. I received my first prescription two days ago, texted Joyous to ask what I should do, and didn’t hear back until about two hours ago. I keep being told that they’re here for me any time, but this has not been my experience at all — it feels more like they’re here for me when it’s convenient for them. Issues like these are bad in any company, but when it’s a mental health company prescribing medication it is legitimately dangerous.

After decades of talk therapy and maybe a few dozen different pharmaceuticals Joyous Ketamine microdosing has given me a new lease on life. I wish this had been available so so long ago but am ecstatic it is now and just want to see as many people as possible be given a chance to take their life back and stop counting spoons. Remission in under a month for $140 is a bargain. I've spent untold thousands on other approaches. This could he the most vakuable investment you ever make on your own mental health.