Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

3,958 approved reviews, newest moderated first

Susan B.
Dec 6, 2024
Great selection in all sizes
I have three dogs all different sizes. I was able to get harnesses for each of them all matching and leashes too!
Reply from Joyride HarnessDec 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you found the perfect harnesses and leashes for all three of your dogs in just the right sizes. Matching gear for all your furry friends sounds adorable! 🐶💖 We truly appreciate your support and are so happy that our products are a great fit for your dogs. If you ever need any assistance or have more questions, feel free to reach out – we're always here to help!
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Kathy L.
Dec 3, 2024
Just What We Needed
The fleece harness jacket is perfect for keeping our pug warm on his morning walks on cold days. He needs that extra length and fleece that the regular harness does not have.
Reply from Joyride HarnessDec 4, 2024
Thank you for your kind words about our fleece harness jacket! We’re so happy to hear that it’s keeping your pug warm and cozy on those chilly morning walks. It’s great to know the extra length and fleece are making a difference for your furry friend. Your feedback means the world to us, and we’re delighted that the jacket is just what you needed. If you ever have questions or need assistance, don’t hesitate to reach out—we’re here to help! Wishing you and your pug many warm and happy walks ahead!
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Patty P.
Dec 1, 2024
This is my second purchase
This is my second purchase . I also have bought the collars . I donated my old ones to a rescue. I find them easy to use and they go on super easy I have 2 basset hounds and they are 65# they don’t constrict on their throat which Is important. They are easy to control walking they still pull a little but not so much. They look stylish too
Reply from Joyride HarnessDec 3, 2024
Thank you so much for sharing your experience with our products! We’re thrilled to hear that this is your second purchase and that our harnesses and collars have been a good fit for your two adorable Basset Hounds. It’s wonderful to know they’re comfortable, easy to use, and stylish too! Your thoughtful donation of the old ones to a rescue warms our hearts—it’s gestures like these that make our JoyRide community so special. We’re always working on making our products even better, so if you have any suggestions or questions, don’t hesitate to reach out. Thank you for choosing JoyRide Harness, and we look forward to serving you again in the future!
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r P.
Nov 27, 2024
One of the clips broke on one harness
One of the clips broke on one harness. We purchased 3 harnesses for our 3 small dogs, 2 under 15lbs and one 22lbs. One of the fastener clips broke on the larger dogs harness. He’s a puller and we’re trying to find him a new harness. Not sure if this is a usual flaw in the clips. The other 2 are good. Hesitant to buy another.
Reply from Joyride HarnessDec 1, 2024
H,i Did you write into our team at [email protected]? Please provide your order number and they will bring up your order and check on the warranty.
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ROGER/DEBBIE F.
Nov 12, 2024
I had an issue with the size I ordered…
I had an issue with the size I ordered for the harness. Customer service was great and my correct one arrived quickly. My return process was very smooth. Would definitely order from this company again.
Reply from Joyride HarnessNov 15, 2024
Thank you so much for your wonderful feedback and the 5-star rating! We're thrilled to hear that our customer service team could help make your exchange smooth and seamless. It’s so important to us that every customer has a positive experience, and we're glad that you’re happy with your new harness. We look forward to serving you and your pup again in the future!
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Robert
Nov 11, 2024
These are good harnesses
These are good harnesses. I've had three since I discovered them. Easy on/Easy off, dogs seem comfortable in them.
Reply from Joyride HarnessNov 15, 2024
Thank you so much for sharing your experience! We’re delighted to hear that you and your dogs have been enjoying the harnesses over the years. Making things easy for you and comfortable for your dogs is exactly what we aim for. Thanks again for being such a loyal customer!
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Peggy
Nov 11, 2024
Great experience, great product
Ordering was easy. I purchased two harnesses. One did not fit. The return process was also easy. Within days, I had the replacement in the correct size. I love having a handle to grab onto to pick up my Shih-Tzu when he is being stuborn! These are well made.
Reply from Joyride HarnessNov 15, 2024
Thank you for the fantastic review! We're so glad to hear that ordering and exchanging for the right size was quick and easy for you. It’s wonderful that the handle on the harness gives you that extra control with your Shih-Tzu when needed—perfect for those stubborn moments! We’re thrilled to know you’re enjoying the quality and design, and we appreciate your kind words!
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Stephanie F.
Sep 23, 2024
Horrible Customer Service
This feedback is solely for their customer service. The harness worked well but they are terrible at providing service. I placed an order early Saturday morning online. As soon as I received the confirmation, I realized the color for the corresponding seat belt was incorrect. I sent an email then asking for them to send the green as I thought I had ordered. I got a response Sunday afternoon saying they could not swap the color because the order had been "dispatched." I got the notification of shipping on Monday, so they had almost 48 hours to make my order correct. If they had time to ship, they had time to check their emails. They told me I could return for an exchange. If I send this item back, they will force me to use their $6.95 shipping label. Forget it! I will keep the incorrect item and not buy from them again. Also, their website does not allow for feedback.
Reply from Joyride HarnessOct 29, 2024
Thank you for your feedback, and I’m sorry to hear about your experience. We’re glad the harness worked well for you, though we understand your frustration with the ordering process. To clarify, our email and dispatch teams operate separately, and we process emails in the order they’re received. While we strive to catch any changes before orders are dispatched, once they enter the fulfillment process, adjustments may not always be possible in time. However, we do offer free exchanges to ensure you receive the correct item without additional costs. If you’d still like to exchange your item, please reach out, and we’ll be happy to assist! We appreciate your input and are continuously working to improve our service.
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