Excellent
Based on 112 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JTF Business Systems was founded in 1987 “Just The Fax”. JTF is your best source for commercial line of office equipment nationwide. JTF is recognized for excellence in customer service and best prices. JTF is the leading authorized dealer for Xerox, Lexmark, HP, Canon, Kyocera Mita, Promethean, Sharp, Dahle, Martin Yale, Formax, Plus and many more.In 2008, JTF became a certified government contractor. Today JTF is the most trusted name in office equipment industry, What puts JTF in front of the completion, is our people. We're caring and responsible professionals with over 25 years of experience in office equipment industry. The most important aspect of our business is to understand the #1 reason for our success. At JTF we know "you come first and everything else falls into place behind satisfying your needs." You can depend on our people to respond quickly to all your needs
JTF Business Systems (jtfbus.com) has 112 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
112 approved reviews, newest moderated first
UNITED S.
Tried to buy a product from JTF Corp and the next day they email saying the website was incorrect and they couldn't honor the price. They also included a quote for over 3x the price of the original order in case I still wanted to make a purchase! No thanks! Don't get lured by the inaccurate website.
Duc W.
Thanks a lot, best price, best product ever
Stan
Easy site to navigate.
Ivelina P.
The JTF Technician was most humble and helpful each time visiting our location over the past few weeks. His display of "patience is a virtue" was tried and true. Thank you JTF.
Matheus G.
FALSE ADVERTISING!! Do NOT buy from JTF I purchased a printer from them, under the impression it was free shipping and the full printer set, when placing the order the invoice they sent had $540 dollars for "shipping and handling" which originally was supposed to be free, but they gave a bs excuse that it was due to the size of the printer. after 3 days that I placed the order they decide to call me and tell me if I want to pay an additional $140 dollars for the bottom part of the printer. I ask to speak to a manager since that was not specified on their details of the product, the picture shows the full set, and there is no choice to add it on their website. After I get transferred to the manager, he tells me he can give it to me at "cost" which is $280 dollars. TWICE the price their sales rep gave me. apart from being extremely rude.
Andre M.
Easy check out process
Gina B.
To start off if I could leave -0 stars I would. We needed a new printer that could keep up with all the printing and faxing we do for our business on a daily basis. Unfortunately we found this website that had the ideal printer we were looking for. We placed the order and upon receiving the printer we began to have problems right away. The printer arrived without any type of top/cover. The picture on the website showed the printer with all accessories and when placing the order we were never told that EVERYTHING was sold separately. We spoke with Lila Branch in regards to this issues and she stated that it slipped her mind to mention to us how the printer was sold. She stated on April 8th that she would send us the platen cover on the house for the miscommunication, todays date is 06/29/2022 and we have yet to receive our cover. On top of the original price of the printer we had to spend more money on top of that for a cover just to be able to use the printer. After a month of having the printer just sitting there because we didn't have a cover, the feeder we had to order separately came in and we set it up for use. Upon trying to set up the printer it stated we needed a password to be able to do anything with it, which JTF did not informed us about either. We had to contact them yet again to be able to get this information. Then when we attempted to configure the printer for fax it wouldn't work. We contacted Lila Branch yet again about this problem who informed us that the printer doesn't come with the fax kit and she didn't mention this to us in the beginning because, her words exactly, "No one really uses fax anymore." When attempting to buy this printer all of this information should have been disclosed, in detail. This is the worst company we have ever ordered from. From the very beginning it was nothing but problems and all we got from Lila Branch was that it slipped her mind, every time. We wanted to just return the printer from the beginning but she stated that they have a NO RETURN policy. Losing all the money I spent on the printer would have been better than dealing with all the problems I have had to deal with in regards to this company. We will never purchase from them again and recommend that no one use this company either. They are very unprofessional and have no type of communication with their customers. The frustration and problems this company has caused is outrageous, we lost time and money due to this company's lack of communication and that is unacceptable. -Treasure Care Home Health
Reply from JTF Business SystemsJun 30, 2022
Hello Gina, I do apologize that you did not have a great experience with our company as we strive to bring excellent customer service for all of our customers. Upon receiving your order through our website, Lila Branch did contact Mr. Hector regarding the ETA and advised that the configuration that was purchased was missing several accessories. Since this order was placed online without our input we had no way of knowing your company needed a fax kit, document feeder, platen cover, etc. We did reach out to your Mr. Hector prior to shipping the unit and recommended additional accessories that are needed, however, Mr. Hector never notified us of a fax kit being of need. Either way the fax option can be added at anytime but Mr. Hector requested the item for free which we can not accommodate. In an effort to provide the best customer service possible, we did send out a Platen Cover at no charge, as we do value your business and never want to have a customer feel discontent with a purchase from JTF. In regards to the Password, all units come with a factory set password which can be found in the Installation Guide. Once the unit is added to your network we recommend changing the Password. We understand that you are frustrated, we always recommend speaking to one of our reps if you are unsure of the unit that best fits your needs, as well as purchasing installation services to have one of our techs come out to your office to assemble/install/network the new unit. Unfortunately, we can not return items which have been opened and used. We do accept returns of items which are still in the box and are not special order items. Regards, JTF Team
Garrett H.
Our office was looking to purchase a new printer as our old printer was not meeting the needs we required for printing on a thick card-stock type of paper. I called JTF and spoke to Roy McDaniel in the customer/sales department. Roy was incredibly helpful in assisting me toward locating the printer that would meet our office needs. His recommendations were great. After placing the order for the new printer, Roy always made himself available to assist me on any additional questions I had regarding our ordered printer as well as any other printers I had questions about. I was so impressed with Roy's attention to detail and customer service that we ordered an additional printer for one of our other offices in need of a replacement. Roy is a outstanding representative for JTF and I really can't say enough about how excellent he was in fulfilling our order requests. Thank you to Roy and JTF!!
