Bad
Based on 94 reviews
JTV1.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jewelry Television (JTV) was founded in 1993 by three Knoxville natives Bill Kouns, Bob Hall and Jerry Sisk Jr. While its headquarters are still in Knoxville, Tennessee today, JTV is proud to be one of the largest jewelry retailers in the United States and has built one of the strongest supply chains in the jewelry industry with offices in Bangkok, Hong Kong, Jaipur, Mumbai and China. JTV was founded with the mission of opening the world of jewelry and gemstones to everyone. We strive to continually surround ourselves with the best and the brightest in the jewelry and gemstone business, including numerous Graduate Gemologists and Accredited Jewelry Professionals. Everyone at JTV enjoys sharing their passion and knowledge about jewelry with our customers and viewers. JTV proudly offers an extensive line of different gemstone varieties and exclusive jewelry brands for you to explore. If you love jewelry, you'll love us!
JTV (jtv.com) has 94 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
Showing 61 reviews with 1 star · Clear filters
Debra F.
I have shopped with JTV for years. I probably ordered about 20 pieces of jewelry at least. I don’t have any of it left. The majority of the jewelry lost stones, bracelets broke in half. I have never been so disappointed in a company. I still watch some times and I find myself tempted to buy but I have to stop myself and remember that I have literally no pieces left that I bought. I guess the most bothersome thing is that no one cared when I called.
James F.
I have found markedly declining quality of products and offerings. A lot of what they offer seems like expensive junk.
Denise L.
I wanted to bid on a couple of auction items and the “place bid” button does not work for me. Every time I click on it, it takes me back to my account page. I go around and around in circles and never get a bid in. I’ve used the chat function twice and also emailed them but no resolution yet. It’s been days. I’ve missed out on several times I wanted to bid on. It’s ridiculous that they don’t have a phone number for auction customer service and they will not call me even though my number is on my account and I gave it to them. I ordered a diamond ring before this happened and I haven’t received it yet. In reading some of these reviews I’m worried that it’s going to be cancelled. If it’s not I’ll write another review once I do receive it.
A. P.
I have been with JTV since it started. I ordered several items, and they were cancelled. However, I was charged on my credit card. I have always given them 5 stars, now 0 or negative if I can. The worst customer service, the products are cheap now, things break and just terrible. DO NOT PURCHASE FROM JTV, until they get it right.
Ann B.
I cannot get customer support!!
Catherine D.
I purchased two gold ingots from this company for over $500, and they separated from the little frame they were in. NEVER EVER AGAIN. Stay away from this scam of a company.
Terri T.
I really love and enjoy all my beautiful jewelry but I have an issue I wish you would address. A week ago my husband purchased a beautiful Gems en Vogue ring for me. In fact, as soon as he saw the ring, he knew that I would love it. I love all of Michael's jewelry. He went in a timely manner and bought the ring online and then received an email that the purchase went through and the ring was on the way (an Christmas present). Today, a week later, he receives an email message that the order was canceled by your company. This is the second time this has occurred and this policy is just unfair and ridiculous for a company such as yours. I don't understand how this can happen, when JTV should make sure you have the proper amount of inventory and the exact number of pieces before the sale. You need to do better regarding this issue. Please be diligent about this topic because it is a very poor policy when you buy an item that goes through the system and emails inform you of delivery and then out of the blue.....sorry, you are canceled!! Very disappointing to the customer and not up to the proper standard for a company such as yours.
Beth D.
Would go lower if possible. This company sucks!! I’m just glad I didn’t lose more than what I did on “my return!” Be sure to read all the fine print about returns before buying. Lesson learned!!
