Bad
Based on 94 reviews
JTV1.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jewelry Television (JTV) was founded in 1993 by three Knoxville natives Bill Kouns, Bob Hall and Jerry Sisk Jr. While its headquarters are still in Knoxville, Tennessee today, JTV is proud to be one of the largest jewelry retailers in the United States and has built one of the strongest supply chains in the jewelry industry with offices in Bangkok, Hong Kong, Jaipur, Mumbai and China. JTV was founded with the mission of opening the world of jewelry and gemstones to everyone. We strive to continually surround ourselves with the best and the brightest in the jewelry and gemstone business, including numerous Graduate Gemologists and Accredited Jewelry Professionals. Everyone at JTV enjoys sharing their passion and knowledge about jewelry with our customers and viewers. JTV proudly offers an extensive line of different gemstone varieties and exclusive jewelry brands for you to explore. If you love jewelry, you'll love us!
JTV (jtv.com) has 94 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
Showing 13 reviews with 5 stars · Clear filters
Lisa F.
I have had nothing but good experience with this company. The products are a good value. Well made. Everything that I have purchased has not changed co.ours on me nor has the product turned my skin green. I recommend this company to anyone looking for a good value
Mark R.
I live in Denmark. So I’ve had some troubles placing an order, since i dont have an American adresse nor phone number. I started out by speaking to someone over messenger and was then directed to email. I spoke to someone called Jennifer over Mail and she was super helpful. She guided me through the whole process of how I could place an order and explained that international orders are made via phone. I had issues trying to call them at first (my mistake. Not theirs) but finally got through after a few tries. I ended up speaking to a male over the phone, who was super kind and very very helpful. He took down all my information, helped me with stretch pay and was overall just very down to Earth and kind to speak to. I ended up finally placing and order. Which was two diamond rings. The overall experience has so far only been positive. I’m honestly a bit choked over all the bad reviews on trustpilot, after what I experienced myself. I feel like alot of these bad reviews are just entitled, immature Americans that don’t treat customer service people.. as people... Personally, I thought every single person I talked to was helpful and kind. If everything goes as planned and arrives safely then I will def be shopping with them again! - my review for trust pilot.
Jean H.
The larger shopping channels were my “go to” but lately, they have not been enjoyable. I discovered JTV and I appreciate their simple, bare-bones approach! Their hosts are relatable! I have ordered a few items, in the last 2 months-I am extremely satisfied! Free shipping promos, coupons & “Brilliant Cash” make for nice incentives to shop there! I love their easy-to-navigate website & their “try on” feature. I notice some of the rather popular products have left the big shopping channels & have settled down @ JTV…that also makes for a great shopping experience, too!
Reply from JTVFeb 4, 2025
Jean, thank you so much for the positive review! We appreciate you!
Robyn T.
They are nice people.
Reply from JTVDec 19, 2024
Thank you so much, Robyn! We appreciate you!
Martha Muse L.
I love all my jewelry from jtv, I love that I can make payments on it, if not for jtv I wouldn't have this much jewelry, thanks jtv
Reply from JTVOct 24, 2024
Martha, thank you so much for the positive review! We are so happy that you have been pleased with the jewelry you have received! Best regards, JTV Customer Care
Jeffrey L B.
I have been shopping with JTV for five years and am satisfied with all my purchases. I enjoy watching JTV daily and think the male and female hosts are very professional and polite. JTV has some of the best jewelry on the market at affordable rates. Their customer service department is very professional and dedicated to helping people. As a rule, I only buy my jewelry from JTV. I only have good things to say about JTV!!!!!!!!!!!!!!!!!
Reply from JTVSep 4, 2024
Thank you, Jeffery! We appreciate you!
Carol B.
The hosts and customer service personnel are wonderful. If you watch the channel frequently you can get some very nice purchases. I have been watching JTV for 11 years. The educational aspect has been invaluable.
Reply from JTVSep 4, 2024
Wow! Thank you for your sparkling feedback, Carol!
ALena M.
Really like the Ethiopian ring and earrings set. Takes a little longer to get to Canada but well worth the wait. I watch your show every nite on channel chch.
