JTVReviews of jtv.com

I bought a London Blue Topaz Ring in 2023. One of the stones on the side of the ring fell out. They sell cheap junk from China. Don't bother buying their garbage. They brag on TV how great their jewelry is. If it's so great why did the stone fall out. Now I can't do anything with the ring except throw it in the garbage.

I have been a customer for years spent over 10,000. I sent a return through the post office JTV received the package they told me the ring I sent was not in the box. It has been in dispute for several months. My bank is investigating this concern. A $300 ring why would you think I am fabricating take my word and give me the benefit of doubt. Obviously I use to love the company Not doing anymore business. I advise you to insure your return in the future. Longevity and being a loyal customer means nothing to JTV. They just proved it. Also my issue is still pending WOW

Horrible customer service ! Have no idea what they are doing. Lied twice about delivery date. Made no effort to make it right. Don’t care if purchase from them or not. Took fours for one order . I cancelled my account. Horrible

I have been dealing with JTV for over 10 years. I've had several problems with them but always manage to get past it. This time I'm done. I got my sister and anklet for her birthday. She had it 3 days and it broke. I sent it back to fix. I chatted with Derek on their app and he said a piece is was missing and they couldn't make it the link needed. He asked did I want the anklet back or did I want a refund? I told him through email. I want a refund. Today I got the anklet broken sent back to me. I am passed fed up. How can they not coordinate with their repair team?. This is probably more than 20 times that I've had issues. From auctions to returns to shipping fees, the list goes on and on. They try to make it right. I will give them that. Or I wouldn't still be a customer. But as of today I am no longer going to associate with JTV. There are too many other places I can spend my money and as tight as the economy is it's just not worth my time or hassle.

Since invicta shows moved from shophq to JTV hasn’t been the same. When they were on shophq.com they had limited edition watches and different varieties of watches. They had so many pro divers as well and now since they moved to JTV.com hasn’t been the same for weeks they didn’t have an invicta show and the volume of invicta watches has gone low cause they hardly to show no new watches. I prefer shophq cause they had so many invicta shows. Yeh so it’s a bummer that they don’t have shows or limited edition invicta watches like before. Sometimes I buy at the invictastores.com cause they have so many with varieties well I’m don’t here and good luck JTV.com

DONT SHOP HERE. zero concern for customer care. Look at other revies...RETURNING EVERYTHING

I'm being charged for two rings when I only ordered one and returned that one ring. I spoke to someone a few weeks ago and was told it was insured with the mailing label. Well, it's not. Now, I'm paying for two rings which I have none of and they are threatening to turn me over to a collection agency and take legal action. I've been with them for over 25+ years and this is how they treat their long time customers. I will be closing my account after 25+years. It's a shame that this is the treatment lloyal customers receive. JTV, in my opinion, is a big scam. Don't shop with these people.

Be very careful! I found a $25 off coupon in my texts just after I placed an order. It took literally hours on the phone with my call being dropped several times, being given false information, sent to other departments, etc. trying to cancel the order so I could reorder using the coupon. I finally got to someone who helped, but what a runaround! That was a few weeks ago. I was going to look past all that and give them another chance, but yesterday checked an item I have on stretch pay and found that it is now over $80 cheaper despite that I bought it on what was touted as a big discount at that time. If they can sell it that much cheaper now, they could have done better then too and clearly were misleading people before. I am very unhappy with their lack of trustworthiness. They won’t get another cent from me once my stretch pay is done.