Reply from June HomesJan 19, 2026
Hi Alice, thank you for taking the time to share your experience. We’re sorry to hear how difficult and frustrating your stay felt.
We’ve reviewed the full communication and service history related to your booking. Throughout your stay, multiple concerns were raised and addressed through our support channels, including access instructions, internet credentials, cleaning follow-ups, pest concerns, shared space issues, guest policy enforcement, lock access, and maintenance requests. Our records show that our teams responded, provided guidance, scheduled visits where applicable, and followed up when additional information or access was needed.
That said, we recognize that shared homes, especially in older buildings, can present challenges, and that repeated issues can make even resolved items feel unresolved from a resident’s perspective. We regret that the overall experience did not meet your expectations, particularly around cleanliness standards, shared spaces, and comfort early in your stay.
Regarding maintenance and minor repairs, some items such as lock batteries and basic upkeep are handled according to the lease terms, with reimbursement options offered when residents choose to address them directly. We understand that this model may not align with every renter’s expectations, and we’re sorry if this felt burdensome.
We also want to clarify that concerns raised through tickets were reviewed and escalated when appropriate, including coordination with property management and enforcement of house rules where applicable. While actions were taken, we acknowledge that the experience still felt stressful and unsatisfactory for you.
Your feedback has been reviewed internally and is taken seriously, as it highlights where communication clarity, move-in readiness, and shared-home standards need to continue improving. We’re sorry that your time with June Homes was so upsetting, and we wish you the best moving forward.