Average
Based on 380 reviews
Kamatera3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1995, Kamatera has offered fast, reliable cloud infrastructure built for enterprise-class performance. With our comprehensive suite of scalable services, you can build your cloud server, your way.With Kamatera, you’ll find:Cutting-edge hardware: Run your server from our Ice Lake Processors and NVMe SSD with 99.95% uptime.Global access: Reach the cloud from our broad global network of data centers.Flexible pricing: Only pay for what you use with our hourly or monthly pricing.24/7 support: Our tech guys are always on duty, so you get help when you need it.Unlimited Scalability: Start with a small server and scale up and out as you grow.
Kamatera (kamatera.com) has 380 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
380 approved reviews, newest moderated first
Valerio P.
Speeds of the servers and Internet connection are unbeatable at those prices. Very happy with them.
Reply from KamateraNov 15, 2023
Hi Valerio, Thank you, we love to see the word unbeatable here describing our services! We are dedicated to providing our customers with simple, affordable, and scalable solutions, and we welcome your feedback always. Team Kamatera
Peter M.
Fair price, flexible, good service, immediate response from support. Just to recommend.
Reply from KamateraNov 15, 2023
Hi Peter, We are so pleased you are enjoying our service! We appreciate you taking the time to say so. Thank you, Team Kamatera
Chantal
They just logged me out! for no reasons and i'm still seeing pending charges Please i want my Kamatera account deleted right now! i contacted them through email but to no avail
Reply from KamateraNov 8, 2023
Hi Chantal, Please have a look at ticket 33035681 and you will see that we not only responded to you, you can see that your request is already being taken care of. Tickets 33035681 and 33019039 inform you that there was an abuse report from one of your servers, your account was locked immediately to prevent further harm, and we informed you how to unsuspend your account promptly. Please feel free to email us at [email protected] and we will be happy to explore or explain any pending charge, or assist if you feel there is still something left to resolve. Thanks, Team Kamatera
Brian F.
After initial problems creating an account, everything went smoothly. Their customer service team is extremely quick and helpful, their pricing is reasonable, and the user interface is extremely easy to use, compared to something like AWS. The servers seem fast and responsive, so altogether a very positive experience.
Reply from KamateraNov 15, 2023
Hi Brian, Thank you, your feedback motivates us to keep raising the bar, and reminds us why we love what we do. Team Kamatera
Bill
I signed up for their 30-day free trial mid-July 2023. They require a credit card to do this. I created a server for which they gave me a black-listed IP address. I contacted their support immediately and requested a clean IP. They gave me the run-around for a week, then said delete that server and create a new one to get a new IP. I did that and I got another black-listed IP. I reported it again to support and they stalled with a circular dialog that went nowhere. After about two weeks (early August) into the trial I deleted everything and cancelled their services. Got confirmation. Seemed fine. Then in September and October they started issuing small charges to my credit card even though I had terminated and was not using anything from them. My credit card company requested that they stop charging me, but they ignored the request and have continued to do so. In the process of filing complaints. Addendum: I contacted Kamatera about those charges and they said it was for a server backup they made while trying to resolve the issue. When I terminated my account, I requested that everything associated with my account be deleted. Their support rep confirmed that request. So, there should have been nothing there to charge me for. Now, they tell me they deleted that backup and that I should not be charged again. Overall, an ongoing nightmare that has consumed way too much energy. Addendum.2: Mid July 2023 I decided to evaluate three discount hosting services. All had 30-day trial periods and similar server hosting packages. I was prepared to keep all three if they lived up to their advertised claims. One did and I am very happy with them. Their support is very responsive and their billing is transparent - I know what I'm being charged for; nothing more. The runner-up seemed ok at first. Though their angle was to sell you expensive add-on services. Support was slow, especially if you didn't add those premium services. Still, cancellation within the trial period was pretty straight-forward. They refunded the small upfront charge right away. No B.S. Kamatera came in last. Support was unresponsive and when they did reply gave excuses (multiple times) and a run-around (eg. "wait a few days and it should clear up" - never did). Seemed like a delay tactic to me. This went on for two weeks. Finally, they told me to delete my initial useless server and create a new one with a new IP. Had the same issues with the new. And the same replies from customer service. At that point I decided to just cancel. I asked them to delete everything associated with my account (credit card included). Even though they told me they did, it never happened. About a month after cancellation, small monthly charges started appearing on my credit card statements. I contacted my credit card company and showed them my evidence of cancellation. They refunded me immediately and requested that Kamatera stop billing me. Kamatera ignored their requests (as said by my credit card company). Regardless of the amounts involved, I wanted to be completely done with Kamatera. Their whole trial experience left a bad taste to say the least.
Reply from KamateraNov 15, 2023
Hi Bill, Thank you for posting a review. We are sorry that your experience didn’t match your expectations. It sounds like you may have had an hourly server, for which the usage charges cannot be calculated until each month has finished, as each client's usage varies- this may explain why the charges did not seem related to your usage. Please email us at [email protected] or send us the ticket number of your refund request so that we can get to the bottom of any outstanding issues, and resolve the matter more satisfactorily. Team Kamatera Update: Hi Bill, We're so glad you agreed to share your ticket number with us-- that was crucial to our being able to investigate on your behalf, and you were correct. The continued billing occurred because of our mistake and not yours, we will be refunding you the entire $2.16 that you were erroneously charged, and we are taking steps to prevent this from happening again. We apologize for not meeting your expectations; we set a high standard for ourselves, and we’re sorry to find this was not met in your interaction with us. We have shared your feedback with our team to help us improve and to help deliver a better experience for everyone. Team Kamatera
Adam R.
100% scam! After you key in your credit card information they will lock you out.
Reply from KamateraOct 31, 2023
Hi Adam, We are sorry you perceived our safety measures as a scam! It sounds like there was a difficulty authorizing your card automatically, and we simply need to do it manually. The system should send you a message telling you what happened. Would you consider sending us your ticket number so we can look into the matter and make sure it is resolved properly? Alternatively, please email [email protected] so that we can find a speedy resolution for you. Team Kamatera
Miroslav P.
Great experience with Kamatera VPS Windows. Free trial, simple choice of configuration, geographical availability of servers, excellent price. And fast customer support above all!!
Reply from KamateraOct 31, 2023
Thank you Miroslav! We are so glad you are having a positive experience- thank you for taking the time to write about it.
Al
Terrible company, support lacks hire, suspended account for no reason and taken my money with no refund. Avoid this company at all costs
Reply from KamateraOct 25, 2023
Hi Al, We're sorry to read about this experience. We take ensuring the safety of our customers and protecting the integrity of our services very seriously. This is why we personally investigate every single suspension that is automatically flagged by our system. Would you consider sharing your email or the ticket number of your suspension/refund request so we can re-investigate the matter and correct any possible mistake that may have occurred? Alternatively, we invite you to email the details to [email protected]. Thank you.
