Jasmina M.
They lost my access data 2y after
I had buy 2 years ago training test for 461 exam SQL Quering, after taking some break because of work etc I wanted to continue with preparation, but it was impossible to log again. I bought more expensive version that allows lifetime access. Guys from Kaplan told me they don't have me in database and that I have to provide invoice. At the same time they have my email to send me their promotions. Very bad customer care.
Reply from Kaplan IT TrainingDec 6, 2019
Hi Jasmina, we're so sorry to hear you had a negative experience. I am assuming you had originally purchased a Transcender product years ago. Since Transcender and its products no longer exist, unfortunately there is no way to restore access. We do sincerely regret the inconvenience, but if you do have further questions or concerns, please reach out to us at [email protected] or 877-792-4441 Option 1.


