KatuChefReviews of katuchef.com

please do not buy this product… the size options are not available ., I ordered two and received the size of 11x8.5… unusable in my opinion. Return is an issue .. you must pay shipping. After several emails they gave me a refund for 75%. Overall.. buy such a product from a store. I wish I did that.

Inaccurate information. I used the cutting board once to slice an onion and it is already scarred and scratched. Return policy is that it must be unused - how the heck can you evaluate the product if you don't use? I purchased 2 and am contemplating sending the second one back. Need to see what the shipping is.

I am responding to Jane and others, like myself, who fell for the misleading ads posted on YouTube by getkatuchef. We were gullible enough to buy a cheap product, AND were tricked into ordering additional cutting boards by confusing order screens that prompted you to enter quantities that you thought you had specified in the first order screen they presented! I contacted my bank that had a customer service number and reported the con and they issued me a temporary refund for the entire amount (reflected in two separate charges incurred by clicking two different cutting board quantities on the two separate getkatuchef order screens). I then printed the email exchanges of the multiple Customer Service encounters I had: initially contacting the company’s customer support agent to immediately correct the quantity of boards I ordered and being told I couldn’t because the order had already been packaged for shipment, followed by additional calls and emails to Customer Service when I asked for the shipment status a week later, my request to ship the package UNOPENED for a full refund, and another agent’s attempts to greatly reduce the price. I also included photos I took of the package when it arrived at my doorstep UNOPENED and NEVER opened the package. I printed out all of these pages and wrote a summary page of all exchanges I had to contend with, by date, when each one occurred and what happened. It took me an entire day to assemble this information but it worked. I had a bank person fax my “report” to the investigation team and within several weeks, the bank made the temporary refund permanent! I am a Technical Writer by trade so I knew how to write and assemble what had occurred! Good luck!

This company is essentially doing a bait and switch, upselling people and lying about your super-efficient order fulfillment system. For that reason, I am out. I will eat the loss in shipping and learn my lesson. Online scam. It sells people on a product, and tricks them into purchasing without understanding the total billing. Tried to cancel transaction and was told by customer support "We understand that you requested to cancel your order immediately after placing it. However, our system is designed to process and ship orders very quickly—often within seconds. An attempt was made to cancel or modify the order; however, it has already been sent to our fulfillment center for packing and shipping, so we’re unable to cancel it at this stage." However, the package wasnt even shipped until August 16, and arrived on August 24. The order was placed on July 31. 16 days went by before the order was shipped from the warehouse! That is deceptive. When asked for the instructions to get a refund I went through 4 rounds of counter offers at lower and lower prices. Ultimately, it too seemed to be a scam. I am awaiting a refund. They seem to be adding more and more conditions and say it may take 14 business days after the return is made, if they decide that the product is undamaged and is in original package. By the way they ship the cutting boards in a plastic bag, containing several cutting boards in a bubble wrap, so the package itself is not in a cardboard box which it should be in. In addition to getting me to double the size of my order without confirmation, it charged me for shipping AND $17 for a waranty.. AVOID THIS COMPANY AT ALL COST.

This company is dishonest and underhand. The final amount charged bears no resemblance to the amount you think you are paying.

I certainly wish I had done a little research on Katuchef before I purchased the product. After a long wait (literally a slow boat from China), I finally received the three cutting boards I ordered. I was very disappointed in the size, though I probably should have verified the size before ordering. So, that's on me! I just thought for the price, they would be larger, and I was relying on the image I saw of the board being held by a person on their website giving the appearance of a medium size cutting board. Very deceiving! Yesterday, I began the process of attempting to return the product for a full refund in compliance with their 30-day return policy. Called and was advised I would receive the instructions via email. Instead, the first email I received was a survey. Begrudgingly, I completed the survey and submitted it. Next, was a series of emails offering to refund 25%, then 50%, and finally 75% of the product total. I did not expect to have to negotiate the return; my intent is to return the product for a full refund, as I will never use them or gift them, as I originally thought I would. I understand I need to incur the cost of shipping, and I am willing to do that. Not sure what to do at this point. Should I just accept the 75% refund and eat my loss? This was a PayPal purchase. Perhaps, I should reach out to PayPal to file a claim. I have never encountered a situation like this before. Any suggestions? NOTE: To anyone considering the purchase of a titanium cutting board, DO NOT BUY Katuchef. You will regret it!

Haven't even used the product yet, as expedited delivery charge apparently means over two weeks, and I just received them. Long story short, I ordered 3 at the bulk discount price, and was charged for 3 boards, along with an additional 2 at a higher price. Definitely didn't need 5 boards, so, within 5 minutes of the 2 separate charges showing up on my PayPal account, plus the $12.95 for shipping I reached out and explained what they had done, only to be told that the order was already at the warehouse and being prepped and couldn't be cancelled or amended. (amazing that a company can turn things around THAT fast!). Ha. No way to stop it, they said, but I could RETURN the additional ones, at MY expense once received. After days of going back and forth, they told me that I could keep the boards and get 25% off my order.....just click the link in the email they sent. Sorry, don't trust you anymore....not clicking ANY link associated with it. I'm taking the hit on this, live and learn, but beware, this is a shady company. And quite honestly, I'm really not that impressed with the product once it finally arrived. Like I say, fool me once......Really don't recommend.

You enter a predatory buying experience with Katuchef. Scammers? I would have to say YES. One of my first thoughts was: why does PayPal put up with these guys? Don’t they try to screen the really bad ones? Apparently not. So I filled a complaint with PayPal. It is ongoing at this point. All the stuff I read in Trustpilot reviews is true. I complained to Katuchef immediately and they shipped on me in a couple days. That is what I know so far. Will comment further.