Reply from Kaylin AIJan 21, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating.
For clarity, our service is subscription-based and provides immediate access to content and tools. All clients agree to our Terms of Service during signup, which outline our billing, cancellation, and refund policies, so we operate under the assumption that these terms are understood at the time of enrollment.
In your case, our team made multiple attempts to support you after you were unable to attend the initial onboarding due to an emergency. We offered flexible rescheduling options, same-day assistance, manual onboarding support, and follow-ups via call, text, and email. Unfortunately, those support offers were declined, and onboarding was not completed.
We’re always happy to assist through revisions or direct guidance, and we encourage clients to participate in onboarding so we can ensure a smooth experience. Our team remains available should you wish to reconnect.
We appreciate you taking the time to leave feedback.