Kdp AmazonReviews of kdp.amazon.com

I have had my account with KDP for many years, from before they were reincarnated as KDP from CreateSpace, and have published with them 27 titles. Since Amazon took over, it’s been a nightmare to deal with them. My payments have started to fail a year and a half ago, apparently “because my name is incorrect.” I have resubmitted my bank details, at KDP’s request, about a dozen times, but the issue hasn’t been resolved. Since October 2020, I have called their customer service quite a few times, and have emailed them back-and-forth probably over a hundred times. The customer service system is completely incompetent — reps have been shuffling me from one person to another, all with generic replies, and no one who is actually interested in resolving the issue. At their request, I have also called my bank multiple times to confirm they don’t reject payments (and of course, they don’t…) In addition, I have asked repeatedly to talk to a senior customer representative who would be able to assist, but all of my requests have been ignored. I have 27 titles that sell on Amazon, but absolutely no payments that come in, or even merely an opportunity to talk to someone real to resolve it. It is truly a nightmare. I have never encountered such terrible customer service. If you’d like to self-publish your books, all I can recommend is to avoid KDP at all costs. There are many other online publishers. KDP may hold the largest share of the market, but their service is truly appalling. Shame on Amazon!

You, as a publisher, have zero control over your own work. I've been simply trying to get my two DRAFTS deleted, and I can't. When you upload your book, the format is MASSACRED and your work becomes completely unreadable. This happened to me, and I can't even unpublish it. Not to mention when you enter your bank account info, it CAN'T BE DELETED, EVER. I regret ever trying to use this website. It's been nothing but a headache.

Worst customer service. I forgot my username and password because I hadn't logged in to my kdp account for years (I always stayed signed in) and they would do absolutely nothing to assist me. They were rude, they lied, and if you can find another way to publish your book do it because kdp sucks big time.

If i could give less than one star I would. After 20 years of running my website i decided to turn it into a book. They have closed my account as I apparently have duplicate account, I DO NOT. They have no complaints or appeals team. All my work is lost in their system. AVOID

Very bad customer service for book authors. They don't listen or think, just send back copy-paste replies that don't apply to the situation. Lots of bugs too with their software.

After changing my phone number I cannot access the money side of my account. Twice I have sent a copy of my driver's licence to facilitate a supposed "two step" verification process. Very very poor customer service. I can't find any other way of drawing their attention to this.

I agree with all the negative reviews. They just robbed me too. I hope they enjoy their profit cause I won’t be getting mine!!! Don’t use KDP if you don’t have to. Be cautious!

The title summarizes how I have been treated by KDP over the last 9 months. I have never experienced—or even imagined—a company and its associates being so utterly negligent, incompetent, and indolent in their refusal to fix a situation. There are some pretty awful businesses out there, but KDP is the absolute worst. I have been unable to access my KDP account multiple times since March 2021, when I first published my latest book. It has happened four times after ordering author copies and each time they claimed to have fixed the problem. They did not. The people from KDP told me to contact Amazon about the problem. Amazon told me to contact KDP about the problem. Round and round and round. . . for 9 months. They both told me I have duplicate accounts, which is something I never signed up for, let alone know anything about. Even after they told me they merged the accounts, the problem persisted when I would go to order more author copies. Most recently, I am being told that my account is terminated and that the problem is that I am trying to sign into the duplicate account that was terminated, although I don't see how that is possible if they merged the accounts and eliminated the duplicate. I haven't changed my name. I haven't changed my e-mail. I have only changed passwords when instructed to do so by both Amazon and KDP, yet nothing was fixed. I keep getting sent in circles. When I am told the issue would be forwarded to a team that would send me a link to reset the password and fix the problem, no one contacted me with that information. Everything is a contradiction or a dead-end with this company. It is like some kind of psychological torture. I plan to contact the BBB with all the documented messages I have received and hopefully some kind of solution will be offered. Otherwise, I don't know what else to do. I have again been attempting to access the account and request assistance with multiple phone calls and online chats since Nov. 20, 2021, with zero progress. I have been on the phone for more than 3 hours this morning (Dec. 10, 2021) and was transferred 7 times with zero solution, ultimately being disconnected. I don't know what else to do. There is zero accountability that I can see. All I am trying to accomplish is to order more author copies. No one is helping. Why is that?