KeapReviews of keap.com

Not bad so far. There are some great features but it takes time to learn. It would be great if all Infusion Soft support team members gave a consistent solution to problems with the campaign builder.

We have this product for 6mths now and have had the extra training to get it off the ground. The problem is the software is cluncky (looks good and has all the features but unusable, if you don’t have a full time staff on it), it doesn’t integrate well with other apps well (to pull new clients into the system) It’s expensive and the return our investment was NIL! We got feedback from our clients that were not able to be filtered to google either so all that work down the drain. We have tried to cancel based on the service can’t deliver but they refused. Do not waste your money!

Having talked on the phone with two of their representatives, I had an appointment/invitation with them for a demo of their software at the 19th of December. They never appeared on webex and never got back to me. Once they sell a software that should not permit such things to happen I informed them by email today that this is insulting so I m sharing my experience. ---- I add this note at the 28th of December after the reply here from Sarah. Dear Sara I guess your role is to make things nicer but in this case you don't. If instead of thanking me for not publishing, the emails including the names of your employees, the screenshots and my email sent to the main email of your company informing you about it then things are even worse than I thought The gentleman sent me a very sympathetic letter and apologized after my publicity and you still question my review ? I was about to change the rating after his apology but after your reply the rating must remain the same.

Love the personal touch and nurturing via one on one coaching! So far Infusionsoft has exceeded my expectiations

I strongly recommend Infusionsoft. Very powerful application. Fairly easy to set up. Awesome 24/7 support team.

Infusionsoft offers great tools for lead acquisition, tracking and management. Their consultants are great to work with and make sure they understand exactly what your business needs before proceeding with the build. Training is crucial and executed well!

Infusionsoft has improved drastically and has become more user friendly. However it still doesn’t intigrate with social media well unless you download an app which for the price that we are paying should not be a third party option.

Onboarding help was great