Bad
Based on 163 reviews
KELLY OBI NY1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
KELLY OBI NY (kellyobi.com) has 163 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
163 approved reviews, newest moderated first
Sheetal S.
Absolute garbage. I didn’t get one outfit. The outfit that I did get didn’t fit according to the measurements on the website. I applied through their process to return it for refund and no one got back to me. And a sweater that I ordered as an XXL came in a XS and could probably fit on a child. No accountability. Stuff is not from NY - all Chinese knock offs. Don’t waste your money!
Danille
Do not buy from this company. I never received my Package, but they claimed it was delivered. They are frauds
Reply from KELLY OBI NYNov 13, 2024
Hi Danille. I’m really sorry to hear you haven’t received your package—that’s definitely not the experience we want you to have. We actually requested more information about your order details earlier, but it looks like our request might have been missed. Since we only have your first name here, we’re unable to verify the order and confirm what happened. Could you please send us your order number or any additional info? We’d love the chance to look into this and resolve it for you. And if your package has already arrived, we’d really appreciate it if you could update your review to reflect that. Either way, we’re here to make things right! —The Kelly Obi NY Customer Appreciation Team
L. B.
Placed an order for two items September 13 or 14. I followed up a couple days later. Customer service responded then, and assured me the dresses would be curated, obtained and shipped to me. However they did not give me any time frame. I followed up this past Friday, September 26,2024 and again today. They have ignored my inquiries. It's unfortunate that companies do this. And now I have to go through hoops to cancel this order and get my money refunded.
Reply from KELLY OBI NYOct 23, 2024
I’m really sorry to hear about this situation—definitely not what we want for our customers, L.B. I’ve searched for your info, but since there’s no record under the initials “L.B.,” I haven’t been able to verify your order. We’ve sent a request for more details (name, email, phone number, and order info) so that we can locate your account and confirm whether the cancellation has gone through. Please know that we do not delay cancellations, as you mentioned. Once we get a request, we handle it as fast as possible. As for the communication concerns, we absolutely don’t ignore messages. Our small customer care team tries to respond to everyone promptly, but it can take a little extra time sometimes. That’s why we have auto-replies, just like answering machines, to confirm that your message has been received and is in the queue. We’re eager to make this right—just send over the requested info, and we’ll get on it right away and update this reply too! Thanks in advance! —The Kelly Obi NY Customer Appreciation Team
Laurel D.
The dress I ordered took nearly a month to arrive, so they sent me a discount coupon...that doesn't work. When the dress did arrive, I discovered that the neck hole is sewn such that I can't even pull it over my head. And now I have to PAY for the return? This company is a joke.
Reply from KELLY OBI NYOct 23, 2024
Hello Laurel. So sorry for the hassle with your order—definitely not the experience we aim to deliver. I completely understand your frustration with the dress and the return process. 🙁 To give some context, we generally charge return shipping fees to maintain fair pricing and discourage unnecessary returns, especially for non-defective items. This approach helps reduce our carbon footprint and supports more sustainable shopping practices. However, our system automatically waives return fees if an image is provided for a damaged or defective item. In your case, it looks like the RMA didn’t have a supporting image, which is why the fee wasn’t waived initially. I did see in our conversation thread that you were promised the fees would be waived, and I apologize that it took us a bit longer to get that resolved. We’ve now waived the return fees and issued a refund to your original payment method as of 10/22, once our returns team received your dress on 10/21. Thank you for your patience, and we hope to serve you better next time. Please reach out if you need any more help. —The Kelly Obi NY Customer Appreciation Team
Christiane R.
Said this shoe was made of leather, and it is NOT! I am a Law Clerk in Canada and will be posting my experience on FB as well as other platforms. Shoes arrived today and NOT leather but priced as if leather!
Reply from KELLY OBI NYOct 22, 2024
Hey Christiane. We’re truly sorry we didn’t hit the mark with your shoes. We understand you’re frustrated, and we appreciate you taking the time to share your experience. While we saw you mentioned in our conversation thread that you’re no longer looking to work with us on this issue, please know that we’re still more than willing to resolve it. 💛 We’d be happy to issue a full refund. All we need is for you to give our Customer Care team a holler at [email protected] and send an image of the shoes you received. This will also help us red-flag the matter with our manufacturing partner to prevent future issues. The offer stands, and we’d love to make this right for you! Thank you for your feedback—it truly helps us improve. 🙏 —The Kelly Obi NY Customer Appreciation Team
The C.
I recently purchased a pair of shoes and was disappointed by the poor quality. Additionally, Kelly Obi charges a $5 return label fee, yet requires customers to print the label themselves. I have reached out for clarification on this fee, but my expectations for a satisfactory resolution are low.
Natalia
I was leery of ordering because a few orders from China were lost or sent to the wrong address. However, the item I wanted was too pretty to pass up. My only problem was the communication at the beginning of the order. Not enough feedback as to where my order was. After I contacted you, everything began to proceed. I received the sweater and I am in love. It is a quality product, looks great and was a great value. I am a computer idiot, so don't expect a picture! I am very satisfied and will order again when my next SSI check comes in! I am 69 years old!
Reply from KELLY OBI NYNov 13, 2024
Your review made us all smile from ear to ear around here, Natalia! :) We're so glad you decided to take a chance on us, and we're thrilled that your sweater was worth it. It's wonderful to hear that you love it! We're sorry for the initial communication hiccup; we're working on improving that so you and tens of thousands of other supporters can stay in the loop right from the start. But we're glad everything got sorted once you reached out (sometimes it just takes a little nudge, right?). And hey, no worries about the photo—we'll take your word for it! Your review painted a perfect one for us! Huge thanks for your wonderful feedback, Natalia! We're so lucky to be on the receiving end of your support! Enjoy every cozy moment in that sweater, ma'am! 🙏🏽🧡 —The Kelly Obi NY Customer Appreciation Team 😽 Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
Dana Z.
Wait, what? I logged in to write a review and I am shook at some of the reviews. Kelly Obi is one of my favorite places to order fun clothes. I’ve ordered probably a half a dozen times and I’ve never had any issues. They always have fun, colorful items that fit my style. I often get compliments on the items I’ve worn from Kelly Obi. I will continue ordering from them as I’ve never once had any kind of issue receiving my order. They are always getting new things in so I’m constantly checking back for what I can add to my wishlist next. Order #31933
Reply from KELLY OBI NYNov 13, 2024
Hi there, Dana! I was just reading your review and now I'm the one who's shook (in the best way)! :D We can't tell you how much it means to us to be one of your favorite places for fun, colorful clothes that fit your style. Your compliments just made our day, and we're over the moon to hear that you've had nothing but great experiences shopping with us! We're always working hard to keep our collection fresh with new pieces, so its awesome to know you're keeping an eye on what's next. (We like to think of you as a VIP wishlist curator) ;) Thanks for being such an incredible supporter, Dana. If there's ever anything you need, or if you just want to say hi, we're here!. Keep rocking those compliments! 🙌🏾 —The Kelly Obi NY Customer Appreciation Team 😽 Biz Hours: Mon-Fri, 10AM to 5PM EST | Online Storefront: www.kellyobi.com | Holler: [email protected]
