KensingtonReviews of kensington.com

On 28.5.2025, I booked the hotel for 1 night trip and check out on 29.5.2025 at Radission Blu Kensington Hotel in London. Small insect which located at the ceiling of my Room. Even I have checked out, I found the Hotel is still holding my deposit. Email replied by the Hotel refund of deposit will be 2-3 business day. However, if not, I should contact my bank to process the cancel of the payment. I am not very satisifed such answer. On 5.6.2025, I found the deposit is still outstanidng and I have to spend time and effort to contact my bank which will go through a series of procedure to cancel such deposit transaction. Not a good experience.

EDIT 2: I will leave my original one-star review below so that you can understand the history of what has happened. However, eventually the people at Kensington took responsibility for the balls-ups, including acknowledging their mistakes, and I received my replacement device very shortly afterwards. EDIT: Based on the reply below and also recent private email correspondence, I do get the impression that Kensington are now treating what has happened seriously. I'll update this review in due course depending on how things work out. 13/05/2025 These clowns have led me on a merry song and dance, with one empty promise after another to replace my device. Now they no longer respond to emails and have deleted my kesington.com account. Contacted them many months ago about a defective Thunderbolt 3 docking station. It kind of works, but it keeps losing its connection to my MacBook. At first they offered to replace it with a USB docking station, which is a far inferior device. I refused. Then they promised to send me a Thunderbolt 5 docking station, which I would have been happy with. Then, many weeks later, they told me that that docking station was no longer available and offered me a Thunderbolt 4 docking station instead. I said that this wouldn't be adequate because the online reviews for this device were bad. In particular, they said that it was very unstable, which is the whole problem with my current device. So they promised me that a better device would be in stock within a few weeks, and to contact them shortly before that time to remind them to order the new one. So I waited a few weeks and sent that email. No reply. A week or so later I sent another email. No reply. So then I decided to log into my Kensington account to try to contact them that way. However, their site wouldn't accept my login credentials. So I ordered a password reset, but no email arrived. They had deleted my effing account in order to prevent me contacting them anymore! Honest and trustworthy businesses don't behave like this.

I just had one of the worst customer services experiences of my life. I needed to return a couple of items which, due to inaccuracies on their website, did not fit my needs. Allegedly, they offer returns "for any reason," except that I was positively grilled by their customer service agent when I requested a return authorization request. It took nearly two weeks of back and forth before I finally received the information. Let's hope they actually issue me a refund. EDIT: So far, it's taken a dozen email exchanges with "the team." I put the package in the mail yesterday. We'll see what happens when they receive it. I have never in my life had to spend this much time and effort on a simple return.

Their trackballs are lower quality than cheap aliexpress mouses. Scroll wheel gets stuck and buttons start giving random double clicks in under year of use. And they rattle and make noise and overall feel is cheap and plastic. Tried two different models and same with both. Anyone making good quality track balls out there anymore?

Non avevo mai provato prima una trackball, così ho deciso di comprarne una “pura” (cioè non il mouse “ibrido” con una trackball, più piccola di questa, posta su un lato), ma purtroppo si è rivelata una decisione sbagliata. Utilizzare la trackball non è cosa facile e i movimenti del cursore - la freccetta che compare sullo schermo - sono molto meno precisi se si utilizza la trackball al posto del mouse. Tra l’altro mi pare anche che affatichi di più la mano rispetto a un mouse poichè le dita si devono muovere di più (può pure essere che questa trackball è stata pensata proprio per una mano molto più grande, maschile, che riesce ad afferrare meglio l’intero aggeggio). Di conseguenza anche lavori di precisione - come utilizzare programmi di fotoritocco tipo Photoshop - con la trackball, a differenza del mouse, diventano estremamente difficoltosi da svolgere. Ma anche altri normali task sono complicati dal fatto che la trackball non dispone della rotellina centrale del mouse, di cui al giorno d’oggi non se ne può proprio fare a meno. Probabilmente, siccome qualsiasi software e sistema operativo sono oggi sviluppati tenendo conto che verranno utilizzati con un mouse, è ovvio che utilizzarli con un device totalmente diverso si può rivelare un problema serio. In definitiva non è una scelta saggia passare dal buon vecchio mouse a una trackball. O almeno a questa.

Seat cushion was terrible and badly designed. Customer service was completely unhelpful.

Ce produit n'est pas compatible avec tous les ordinateurs : je n'ai pas lu cette mention dans la description: ci dessous la réponse du SAV de Kensington : "Nous comprenons, mais comme nous vous l'avons déjà indiqué, l'ordinateur portable doit être équipé du mode USB-C (Alt mode/Alternate mode) pour être compatible avec la station d'accueil UH1400P USB-C. Comme votre HP LAPTOP 39.6 CM 15S-FQ5112TU, n'a pas Alt mode/Alternate mode, il n'est pas compatible avec la station d'accueil UH1400P USB-C." Il en découle qu'au travers de cette station d'accueil, l'écran n'est pas détecté par cet ordinateur. Sur un autre ordinateur, qui lui est bien compatible, pas moyen de lire une clé USB.

Trolley for 17' laptop bought less than 2 years ago. Customer service contacted by email. Initially they say that a replacement will be shipped in warranty. Then they proposed a different trolley (for 15' laptop...useless to me). When I say no, they disappear. No comment about customer service