Average
Based on 310 reviews
Keranique3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Keranique (keranique.com) has 310 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 13 reviews with 2 stars · Clear filters
Stacey E.
I like the products but the process of managing subscriptions is a pain. I'd like to be able to log into an account & see everything rather than logging a long invoice number and having to save every invoice. It is a challenge to manage products. I have too many of some and then run out of others because it's difficult to keep track. So I have to cancel all of them periodically and start over to get it under control.
customer
The bottle is very hard to press for the foam to come out. It’s very difficult to use directly on scalp. Won’t purchase again.
April L.
Dries my hair out very quickly did not enjoy the experience
Reply from KeraniqueSep 3, 2026
We’re sorry to hear that your hair felt dry after using the products and that you didn’t enjoy the experience. We understand how important it is to find products that work well with your specific hair type. Keranique offers different shampoo and conditioner formulas designed for different hair needs, including options for normal-to-dry hair. We appreciate you sharing your feedback, and we hope you’ll consider exploring a formula that may be a better fit for your hair.
Deborah A.
I am allergic! And I am having problems finding a way to contact you to stop future shipments.
Reply from KeraniqueJul 1, 2026
Thank you for sharing your feedback. We're very sorry to hear that you experienced an allergic reaction and understand your concern. We've canceled your future shipments as requested. We also apologize for the difficulty you experienced trying to reach us. Your feedback is important to us, and we'll use it to help improve our customer experience. We wish you all the best and appreciate you giving Keranique a try.
Pamela F.
You keep billling me and sending me products I didn’t order. I. Thought this had been rectified.
Reply from KeraniqueDec 17, 2025
Hi there, thank you for sharing your feedback. We’re very sorry for the frustration caused by unexpected shipments. Our team has worked directly with the customer to ensure the issue is resolved, and we appreciate the opportunity to make things right.
Andrea M.
It was hard to cancel auto ship and when I called to return my recent shipment, they said they can’t do the return and refund. They said it was sent to escalation and never heard back. I think 2 stars is very generous
Reply from KeraniqueJun 16, 2025
Hi Andrea, We’re truly sorry for the frustration you experienced while trying to cancel and return your recent order. That’s certainly not the smooth experience we strive to provide. It was a pleasure speaking with you today, and we appreciate you giving us the opportunity to address and resolve your concerns directly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your time and feedback—it truly helps us improve. 💜 Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131 or by contacting us at [email protected]
3-Time Loyal Customer Since 2.
So let me begin by saying that I loved the product itself. So why the 2 stars? Because of the ONE-star customer service. When I mailed in a payment, I asked to cancel my subscription. No cancellation. Then I emailed their customer service line and they said they had "no record of my membership" but to call their customer service line. I did that and the representative tried to upsell me THREE TIMES after I said I just wanted to cancel. All this is very shady. Again, it's a shame because I was actually quite happy with the product initially.
Reply from KeraniqueJun 4, 2025
Thank you for your honest feedback—we’re truly sorry to hear about the difficulties you experienced while trying to cancel your subscription. We understand how frustrating that must have been, especially after enjoying the product itself. What you’ve described is not the experience we aim to provide, and we’d appreciate the chance to make things right. Please reach out to our Customer Support Team at (888) 237-4131 or email us at [email protected] so we can personally review your account and ensure everything has been properly resolved. Thank you again for trying Keranique, and we hope we can restore your confidence in our service. Warm regards, The Keranique Team 💜
Mirek G.
Beware This company is huge fraud!!!! I ordered this product and there was.nowhere said about subscription Then I canceled requiring subscription and they send me one more order anyway and charged me almost $70, so I paid for it and kept this second order. Now one month after I paid this $70 now they charging me again $54 supposedly for remaining balance from previous order. This is very fraudulent practice they do to all customers
Reply from KeraniqueJun 4, 2025
Hi Mirek, Thank you for sharing your feedback. We're very sorry to hear about your experience and how it made you feel. We understand that unexpected charges can be frustrating, and we want to reassure you and others reading that transparency is incredibly important to us. Our subscription terms, including recurring shipments and installment payments, are clearly stated during the order process and must be agreed to before the order is completed. That said, we know it’s possible to miss some of those details, especially when ordering online. We always aim to provide helpful communication at every step, including order confirmations and reminders. We appreciate your feedback and will continue working to make our terms even clearer to ensure every customer feels confident in their purchase. Sincerely, The Keranique Team 💜
