KerfCaseReviews of kerfcase.com

I ordered a Kerf case on Nov. 2. The email confirmation said "Please allow one week for your order to ship." I followed up when I hadn't received my order by Nov. 21, and they responded that they are currently quoting four weeks from order to shipment. That wasn't the case when I placed my order, or I wouldn't have. I emailed again on Dec. 9, and never heard back. Just contested the charge with my credit card company. Pretty unbelievable.

I bought a case from this business for my Iphone 6. After dropping my phone which caused a minor fracture of the top of the case, I took up their offer to repair the case free of cost. This process took nearly 3 months. Clearly they don't prioritise repairs over new sales. Initially the repaired case looked in good order. Then when I fitted my phone and tried to connect my Apple earpods, I found they'd misaligned the hole for the 3.5mm plug. As a result, the plug was bent and caused one of the earpods to drop out, leaving me with mono sound. That cost me $29.00AUD to replace. I sent an email to Kerf over a month ago providing constructive negative feedback and got no response. I then sent 4 follow up emails to both email addresses I had on file for this business, including the email address posted on their website - all were ignored. I gave this business every opportunity to respond to my feedback directly, but they chose to ignore me instead. So I am posting this negative review. Beware that once this company have your money, if any issues arise with your case and you take up their offer to 'repair' your case, be prepared for a l - o - n - g wait and a coin toss whether they screw up the repair. And if it's the latter, good luck getting the issue redressed by these clowns!