KeyBankReviews of key.com

One of the absolute worst banking for and overdraft fee (that I infact did not meet the required criteria for) then things start picking up. I made a purchase at harbor freight. About 2 days later my card was charged 75% of my payment. I called in asked them to fix the issue it took them 5 days to resolve the issue and an addition 4 to decide to ship my new card because they closed my card. A week later I go to use the ATM to pull cash out because I am basically living paycheck to paycheck in today's economy. As soon as I enter my card the ATM takes it and does not return it. I call in the next day and they say they are canceling "everyone's" card and issuing new cards. Which is another kick in the ass. So I'm given an ATM card. 3 days later my entire f'n savings account is emptied and there is no record of any transactions or fees since Nov 1. I get the same uncaring response from the bank when I call and they take their f'n time when processing an issue. Mind you I live in a town with 8 banks and 4k people it's not like I live in a densely populated city. In the past 5 months they have taken over 600$ in "fees" that I owe And when I bring up my records they say there is nothing they can do about it. I strongly recommend you choose anything but this company.

Fraud department useless. I had them deducted $545 three times out of my account. Everytime it put my account negative. They never fixed it. Just said sorry. Nothing we can do.

Customer service is the worst. They lack people skills. Carlos the manager at the North Penn location was uncaring and lacked genuine concern. He kept saying he was very busy with other clients and that I should schedule an appointment and come in talk. Since when did it take an appointment to go over getting a replacement Atm card?

My son wanted to open up his first bank account an wanted to bank with someone besides my financial institution for his own independence…so i allowed him to and OH MY GOD….that bank is horrible now the people in the branch are very nice an friendly but the bank it self the customers service on the phone is disgusting they close my sons account with out asking ME they put a hold on his money an froze it during Christmas then when he called they where nasty to him like he was a criminal its his flipping money..we went to McDonald’s to get some food after he got paid 7 hours later an he only had 16 dollars in his account I was pissed he was so embarrassed I called an the women asked me who i was WHAT ????? I said i am his mother the primary on the account she started asking me all these questions an told me it was a hold on his money thats when i lost it totally!!!!!!!!!!!!!!!!!!!!!!!! Do not bank with these people they locked his account without sending him a text or calling me what if it would have been an emergency?????? An he needed his OWN MONEY …they are very unprofessional very unprofessional 3 times 3times 3times this happen to him he is 14…he will now bank with me at TD i have been with them for 15years….his first banking experience ruined by this BS..

Key Bank warned about suspicious phishing emails being sent to customers. Key Bank then sent me a phishing email stating that a lady (who works for U.S. Bank, according to Linkedin) wanted to talk to me about my financial well-being. I assumed the email was a scam and reported it to Key Bank who then said that the phishing email did come from Key Bank. Key Bank is now phishing their own clients! I will always believe that emails sent regarding my banks or banking are bogus, because I thought I opted out of marketing messages from banks.

I have been banking with Key for years and I absolutely LOVE it! The people are fantastic and they are always there to answer any questions. I have never had a problem with anyone here!

Well they've done it again. Back in 3/22 they noticed fraudulent activity on my debit card and warned me about it. I thought they had turned over a new leaf and were better policing themselves. WRONG! When they notified me of the charge they killed my debit card and sent me a new one so no other charges could come thru. WRONG! This was the 5th or 6th time in the last 5 years something like this has happened. I was reassured with the issuance of the new card no further problems. WRONG! I was supposed to go and notify my vendors of my new card info and did most of them. There was one I didn't do cause they only charge every 3 or 4 months. Then on June 9,2022 @ 9am I got a email from Dollar Shave Club saying they were having trouble processing the payment for my next shipment, of course they were they were the 1 I didn't update my card info with. I checked my account balance and saw I had only 15 cents at the time cause all my monthly bills had been paid and I'm on a fixed income and I wanted to avoid any overdrafts. So I didn't update the debit card info yet, I was waiting till I got more money in the account. Then on June 15,2022 @ 9am I got a second notice from DSC saying they tried again to process the payment and that they needed me to update my card info, but I still only had 15 cents in the account so I didn't cause I didn't want to overdraft the account and incur the bank's overdraft fee of $38.50. But latter that evening I got a third email from DSC @ 7:39pm saying it had been processed. Apparently because of some agreement between Mastercard and certain vendors if it is deemed a recurring charge they can force the charge thru without the new and correct info even if there isn't enough funds to cover it so everyone wins, DSC, Mastercard, and Key Bank cause they get to charge you that overdraft fee and another $28 fee if it's not made whole in 5 business days. What a bunch of crap! Now Key Bank wants to kill my new card and send me another new 1 so it most definitely can't happen again. WRONG! Back in March they said with the new card it wouldn't happen again but Mastercard can just force it thru? With all the accounts and cards they process thru the month they know what bank account to force a $17.68 charge thru? So they overdraft my account, cause the balance was only 15 cents, DSC gets their $17.68, and Mastercard gets their %, and Key Bank get $38.50 and another $28 in 5 business days if I can't come up with $59. Maybe I should take up a collection thru my PayPal account cause Key Bank or Mastercard ain't going to make me whole. I don't get my SSI money till the 3rd of the month so I'll probably be charged the additional $28. That will through everything out of wack having to pay the extra $87 or so. It sucks to not have money

Horrible bank. They take months to actually process the information you give them to get your account up and running and then forever to send out a debit card. Literally any other bank would be a better option.