Excellent
Based on 736 reviews
K&F CONCEPT4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
K&F CONCEPT (kfconcept.com) has 736 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
736 approved reviews, newest moderated first
Shane
Customer service was fast, friendly and effective.
Reply from K&F CONCEPTAug 8, 2025
Dear Shane, Thank you so much for your trust and for taking the time to share this wonderful feedback! ❤️ We’re committed to keeping that professional, human touch in every interaction—because customers like you deserve nothing less. You’ve made our day brighter, and we’ll keep working hard to be worthy of your praise. See you next time! K&F CONCEPT Team
Momin M.
The resolution of my straightforward concern was prioritized, and a video guide was provided for my convenience. Furthermore, a replacement unit was dispatched following my unsuccessful attempt at a repair.
Reply from K&F CONCEPTAug 7, 2025
Dear Momin, Thank you for taking the time to share your positive experience! We're delighted to hear that our team could promptly address your concern with the video guide and replacement unit. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you need any further assistance, don't hesitate to reach out. K&F CONCEPT Team
Bora
I Purchased a K&F ND filter in 2 sizes and a K&F circular polarizing filter with different adapters. I had a small issue with one of the adapters. I contacted the K&F customer service and they promptly resolved my problem. I am very happy with the excellent products and an excellent customer support.
Reply from K&F CONCEPTAug 6, 2025
Dear Bora, Thank you for choosing K&F CONCEPT’s ND filters and circular polarizer! We’re thrilled to hear you’re happy with both the product quality and our customer support. We apologize for the inconvenience with the adapter, but we’re glad our team resolved it promptly. Your satisfaction is our top priority, and we look forward to serving you again with high-quality photography gear. K&F CONCEPT Team
David S.
I got the product and decided this is what I have been looking for. Had an issue it would not tilt up. I reached out and they helped me right away. I’m putting another one on my smaller tripod. Can’t wait to replace the defective one. Will have to send it back so they can see if there is any way to improve Will buy again
Reply from K&F CONCEPTAug 6, 2025
Dear David, Thank you for your support and valuable feedback! We’re thrilled to hear that our product met your expectations and that our customer service team resolved the tilt issue promptly. We’ll carefully inspect the returned item to improve quality. It’s an honor that you’ve chosen to repurchase—this means the world to us! We look forward to serving you again. Don’t hesitate to reach out if you need anything. Happy using! K&F CONCEPT Team
Jason
I bought a 95mm polarize filter for my Nikkor 180-600mm. Some how I busted my filter totally my fault BUT. I contacted K&F and they responded with sending me another absolutely free. Best customer service ever and they got back to me in less than 24hrs about it. I was super impressed especially since it was my fault but I’m glad I reached out instead of paying for another one!
Reply from K&F CONCEPTAug 5, 2025
Dear Jason, Thank you from the bottom of our hearts for taking the time to share your experience and this wonderful review on Trustpilot—we’re truly touched by your kind words! We’re so glad we could step in and help with your 95mm polarizing filter for the Nikkor 180-600mm, and we’re thrilled to hear our team’s response left you impressed. At K&F CONCEPT, we believe in standing behind our customers, no matter the situation, and knowing we could make things right for you (even when it was your own little mishap!) means the world to us. Your trust and support are what drive us to keep improving, and we can’t wait to continue serving you with the same care and efficiency in the future. Thank you again for choosing K&F CONCEPT—we truly appreciate it! K&F CONCEPT Team
Jon W.
Responded quickly; reacted to remedy the situation promptly & accurately (still awaiting the missing component)
Reply from K&F CONCEPTAug 5, 2025
Dear Jon, Thank you so much for taking the time to share your feedback with us! We truly appreciate your recognition of our team’s prompt response and efforts to resolve the situation. Providing timely and accurate solutions is always our priority, and we’re glad this reflected in your experience. Regarding the missing component, please rest assured we’re actively following up to ensure it reaches you as soon as possible. If you have any further questions or need updates, don’t hesitate to contact us directly at [email protected]. We’re here to help! Your trust and patience mean a lot to us, and we hope to have the opportunity to serve you again in the future. K&F CONCEPT Team
Customer
Customer service was soo helpful and supportive .plus I love their items good quality and very durable. Definitely going to buy more vlogging equipments from them
Reply from K&F CONCEPTAug 5, 2025
Hi there, Thank you so much for your kind words! We’re absolutely thrilled to hear that you had a great experience with our customer service team and that you’re loving the quality and durability of our products. It’s feedback like yours that motivates us to keep delivering the best service and gear for vloggers like you! We can’t wait to support your next creative project—don’t hesitate to reach out if you need recommendations or assistance with your future vlogging equipment. Happy filming! K&F CONCEPT Team
Steen F.
Hurtig levering og go rådgivnig om kring installation. Vi måtte skrive sammen 4 gange før det lykkes. Rådgivning over forventning.
Reply from K&F CONCEPTAug 1, 2025
Kære Steen, Mange tak for din fantastiske anmeldelse! Vi er virkelig glade for, at du oplevede både hurtig levering og god rådgivning - selvom det krævede lidt ekstra kommunikation at få installationen til at lykkes. At give rådgivning over forventning er noget af det, vi går mest op i, så det gør os ekstra glade at høre din feedback. Tusind tak for din tålmodighed undervejs! Skulle du have flere spørgsmål eller brug for yderligere hjælp i fremtiden, er vi altid klar til at stå til rådighed. K&F CONCEPT Team
