Poor
Based on 1,510 reviews
K Health2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
1,510 approved reviews, newest moderated first
Patricia S.
It was great! I felt I was heard and treated accordingly!
Reply from K HealthJun 16, 2025
Thank you for this fantastic feedback! It's our top priority that every patient feels truly heard and receives personalized, appropriate treatment. We appreciate you choosing K Health and hope you will consider us again in the future!
Melanie K.
Very easy experience chatting and confirming my experience and symptoms. A live clinician joined late at night and prescribed me medication to my local pharmacy. I picked it up the next morning. Wonderful service!!!
Reply from K HealthJun 16, 2025
We're thrilled to hear you had such a smooth experience! It's our goal to provide prompt, accessible care, and we're so glad our clinician could help you quickly get your prescription. Thanks for the wonderful feedback & for choosing K Health!
Samantha T.
So easy to use!! I absolutely love K Health! This online Telehealth service has completely transformed the way I manage my health. It’s incredibly easy to use, even for someone who's not super tech-savvy. The app is fast, intuitive, and efficient—you can connect with a doctor within so quickly and its truly 24/7! Every interaction I’ve had has been friendly, professional, and genuinely helpful. Including the suppport staff when the app was having some problems. Thanks to the team for their hard work in resolving tech issues. Shout out to Matt for helping me trouble shoot my issues! I enjoyed speakng with you! My clinician really listened, offered thoughtful advice, and made me feel heard and supported. Whether it’s a minor issue or something more serious, I feel confident knowing I can get quality care from the comfort of home. K Health is convenient, affordable, and reliable. I’ve recommended it to family and friends, and I’ll continue to do so. Honestly, I wish I had started using it sooner. Five stars all the way!
Reply from K HealthJun 16, 2025
Wow, what an incredible review – thank you! We're so delighted to hear that K Health has transformed your health management with its ease of use, speed, and 24/7 accessibility. It's wonderful to know that our clinicians are making you feel heard and supported, and that our support staff, especially Matt, provided excellent assistance. We're truly proud to offer convenient, affordable, and reliable quality care from home. We deeply appreciate you recommending K Health!
Bryan W.
Simple, effective process that was very efficient. Time is valuable and none was wasted in the process.
Reply from K HealthJun 16, 2025
That's fantastic to hear! We're thrilled our process was simple, effective, and efficient for you. We know your time is valuable, and it's our goal to ensure none of it gets wasted. Thanks for sharing your positive feedback & choosing K Health!
Heather K.
I would rate zero stars if I could. This company is a joke. They charge you $55 up front and then when the doctor finally joins the chat he just tells you to go to an urgent care. Ridiculous scam and waste of money. Please do not use these people!!
Reply from K HealthJun 16, 2025
We are truly sorry to hear about your frustrating experience and that you feel your time and money were wasted. This is certainly not the experience we want our members to have, and we understand your disappointment, especially after paying upfront. Our clinicians' primary focus is always patient safety and ensuring you receive the most appropriate level of care. There are times when, based on a patient's symptoms or medical history, an in-person visit to an urgent care facility or emergency room is necessary to provide a proper diagnosis, physical examination, or immediate intervention that cannot be safely or effectively done via telehealth. When this happens, it's done out of concern for your well-being. We would like to understand more about your specific situation and discuss your concerns directly. Please reach out to our Patient Experience team at [email protected] so we can review your case further. We strive to provide valuable, accessible care, and we regret that we fell short of your expectations in this instance. Thank you for reaching out and we look forward to hearing from you.
Jennifer M.
Fast and efficient response.
Reply from K HealthJun 16, 2025
That's wonderful to hear! We're glad we could provide a fast and efficient response for you. We appreciate you choosing K Health and hope you will consider us again in the future!
DB
The doctor I spoke with was thorough with her answers and was to diagnose and prescribe medicine that I needed.
Reply from K HealthJun 16, 2025
We're so glad our doctor provided thorough answers, accurately diagnosed your condition, and prescribed the medicine you needed. Thanks for sharing your positive experience & for choosing K Health!
Mallory T.
As a first-time patient at K Health, I am VERY happy with how quick and easy my visit was! I am legally blind and my PCP wanted me to come in for an in-person appointment to assess my UTI symptoms but I was unable to get transportation! I requested to be telephone triaged, but they said they “need” a urine sample to prescribe an antibiotic, which was incredibly frustrating to hear considering my unique circumstances. I decided to look into a virtual visit, since the office was no help. The K Health app and visit process were easy for me to follow, and my provider was understanding of my slow reading of her messages. As a nurse myself, I felt the assessment she conducted was very thorough!! She sent an e-script to my local pharmacy, and now I’m feeling much better without having to leave my house!! I have already recommended K Health to my family members. Thank you very much for the five-star experience!!
Reply from K HealthJun 16, 2025
We're absolutely thrilled to hear about your five-star experience as a first-time K Health patient! It's incredibly rewarding to know we could provide such quick, easy, and effective care, especially given the challenges you faced with transportation and getting the necessary support elsewhere. We understand how frustrating it must have been to encounter barriers to care, and we're so glad our virtual visit process was accessible and easy for you to navigate, even as someone who is legally blind. It's wonderful to hear your provider was understanding and accommodating of your reading pace. As a fellow nurse, your feedback on the thoroughness of the assessment means a great deal to us. Our goal is always to deliver high-quality, comprehensive care that leads to positive outcomes, like getting you the e-script you needed to feel better without leaving home. Thank you so much for recommending K Health to your family members. We truly appreciate your trust and look forward to being a reliable resource for your health needs in the future!
