K HealthReviews of khealth.ai

You guys listen to me and then given a solution!

I wish there was a follow up, I have a sinus infection I know. And they said when I checked in after 5 full days of symptoms there was nothing I could do. I now am on day 7 and feel terrible. I feel as if I need antibiotics and I probably won’t be using this again because I am still so sick. Tomorrow is day 8 of being sick,

The whole process was quick and easy. I will be using K again in the future.

This is my second experience with K Health for a minor, urgent health issue that needed a short course of medication to resolve. The first time I used it, I would have given it 5 stars for access, speed, and convenience. This time, however, I was disappointed. After being asked once for my preferred pharmacy and a second time to confirm my preferred pharmacy, the system allowed the provider to default to the pharmacy I selected the first time I used the app which was in a different state. Unknowingly, I went to the pharmacy to pick up my medications to find they were not there. Then, the options in the app were difficult to navigate and to figure out what happened and why my prescription was "lost." I recommend a path in the online chat for help when the patient gets "stranded" after the diagnosis but before selecting the "not feeling better" option is logical. I chose K Health that day for convenience; I knew my problem but needed help getting a prescription to begin treating the problem without taking hours out of my day to go to urgent care. I was willing to pay 2x my copay out of pocket for this service. However, it ended up taking two trips to the pharmacy, several phone calls/chats, and a 6-hour delay in treatment so I did not get the return on my "investment." Next time, I will go to urgent care.

Entered my birthdate wrong on lab order (lab tech says this happens often with them), did not respond to customer service inquiries (multiple), did not send me lab results, wanted me to schedule another paid-visit to discuss the results I never received. This is a scam.

The quick response of the nurse practitioner was awesome. I followed her order to get labwork done and then kept getting message from Khealth that I had a message to read. However I could never find any messages. Probably just a user error, but that's why only 4 stars.

It gave me a true peace of mind of what was going on.

Everyone I’ve spoken to at K Health has been terrific.